Etihad Airways has partnered with Luggage Logistics to implement a new end-to-end baggage management process throughout the airline’s global airport network.
As per the agreement, Luggage Logistics’ Baggage Management System (BMS) will be integrated with Etihad’s flight schedules and other key control systems. According to the Gulf carrier, this will increase the speed at which passengers' bags can be identified and transferred from the aircraft to the airport facilities.
The new service will provide customers with connecting flights with quicker baggage transfers, thereby ensuring that departures and on-time performance are strengthened. In particular, given that the minimum connection time for many airports is just shy of an hour, the BMS will be particularly useful for such scenarios.
“The partnership with Luggage Logistics will greatly improve the identification, management and transfer control of guest baggage across our global airport network including at our Abu Dhabi base,” said Geert W. Boven, Etihad Airways’ senior vice president Airport Services.
“The new baggage management solution will enhance the guest experience by reducing lost or misplaced luggage and minimising delays commonly associated with baggage management, while optimising our flight operations.”
For more information, visit etihad.com
Clement Huang
