MERS prompts CX, KA to waive rescheduling fees

10 Jun 2015 by Clement Huang

The Middle East Respiratory Syndrome (MERS) outbreak in South Korea has prompted Cathay Pacific and its regional sister airline, Dragonair, to waive rebooking and rerouting fees for all outbound travel from Hong Kong to Korea.
The arrangements apply to all tickets to Seoul, Busan and Jeju that were issued in Hong Kong on or before June 9.
The arrangements will apply between June 9 and August 31 inclusive.
The MERS outbreak prompted the Hong Kong Security Bureau to raise a red travel alert (representing a “significant threat”). The outbreak has claimed nine lives in South Korea, with a further 108 reported infections.
This ticketing arrangements will apply to all fare types, irrespective of restrictions that may have previously been in place, said the airline.
In addition, most tickets (except those with specific non-refundable terms) can be cancelled and refunded, subject to a handling fee.
Cathay also confirmed that additional in-flight health measures had been taken by both airlines, including health announcements prior to arrival in Hong Kong or certain destinations, as well as offering facemasks, hand sanitisers and gloves on all aircraft.
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Clement Huang

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