United brings tarmac transportation to LAX

16 May 2014 by GrahamSmith

United Airlines has this week expanded its tarmac transportation service to Los Angeles International Airport.

The chauffeur service, operated using Mercedes-Benz GL-Class vehicles, is offered to some Global Services members and United Global First passengers who connect at LAX to a domestic or international flight.

Where possible, United staff surprise Global Services and United Global First customers with applicable itineraries who may have tight connections and will drive them across the tarmac to their connecting flights. The expediting service gives priority to those with close connections.

Jimmy Samartzis, United's vice president of customer experience, said: "We recognise that many of our customers value time above all else when travelling, and our tarmac transportation service demonstrates one of the thoughtful ways we can provide greater efficiency throughout their travels.

"With the expansion of the tarmac transfer service to Los Angeles, we continue to anticipate the needs of our most valuable customers when traveling through our hubs."

The service had previously only been available in Chicago, Houston, Newark, where it was introduced in January (see news, January 29), and San Francisco since March (see news, March 14).

Graham Smith

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