As a number of current forum threads indicate, there is an issue with international rail ticketing.
It is a particular problem for UK-based travellers because we rely on Eurostar to take us to mainland Europe. And the Eurostar booking system is not compatible with the systems of certain other rail networks.
Now comes news that Eurostar has suspended the sale of London-Amsterdam (via Brussels) tickets through its website. This must be causing confusion for would-be travellers as eurostar.com continues to include The Netherlands in its list of destinations. There are also pictures of Dutch clogs, canal scenes and so on.
But when you attempt to make a booking, passengers see an error page.
Previously Eurostar passengers would travel to Brussels Midi and switch to either high-speed Thalys or regular trains for the final sector to Amsterdam.
But the launch of Fyra last December (see online news December 5) led to the ending of the normal but slower Brussels-Amsterdam trains.
This development has caused ticketing problems for Eurostar, which confirms that it is not at present selling tickets to Amsterdam or any Dutch destination. A spokesperson told Business Traveller,
“We are currently in discussion with both Thalys and Fyra regarding arrangements for travel between London, Amsterdam and beyond into the Netherlands. We hope to be able to offer an update on arrangements in the near future.”
“In the interim, our advice to passengers is to book tickets for travel between London and the Netherlands via Rail Europe (raileurope.co.uk)”
Mark Smith, founder of rail enthusiast’s website seat61.com told Business Traveller, “Amsterdam is a sizeable market. These problems are a wasted opportunity for rail.”
For more information visit eurostar.com, raileurope.co.uk, seat61.com.
Report by Alex McWhirter
