The 650 maîtres de cabine of Swiss have been provided with iPads this month to carry out their tasks and duties before, during and after each flight. The move follows a two-month trial involving 30 of the devices and makes it possible to abolish the traditional printed manuals, reducing the use of paper and even fuel in aircraft weight-saving terms.
The programme is supported by a new iPad app specially developed by the carrier, allowing the maître de cabine access to search, marking and comment functions to facilitate the reading and annotation of all the relevant manuals, as well as latest information on the flight and its destination. It also incorporates a special function for preparing and conducting briefings that are a vital part of the pre-flight procedure. Further functions will soon be added to aid passenger care.
Using the tablet to improve service delivery is becoming a trend in the airline industry. Earlier this year, British Airways provided iPads to nearly 2,000 Cabin Services Directors (CSDs), making it easy for them to get hold of passenger information and do away with “long cumbersome scrolls of paper” normally submitted to the crew before take-off. Click here for the story.
Visit www.swiss.com for more information.