Japan Airlines seeks to reassure customers

“We are here to stay.”

This is the message, embattled Japan Airlines (JAL) delivered to its customers and the world on its website: http://www.jal.co.jp/en/other/info2010_0119.html

Yesterday, the airline and its subsidiaries asked for the support of the Enterprise Turnaround Initiative Corporation of Japan while it restructures operations. As a result, they have secured funds needed to maintain uninterrupted business.

JAL would like the public to know:

• Ticketing and reservation services remain fully operational

• JAL Mileage Bank programmes remain fully in effect

• JAL Cards, JALpak, JAL Tours, JAL Hotels and other companies of the group remain fully operational

According to the carrier’s spokesperson Sze Hunn Yap, there are “no flight cancellations and we are committed to maintaining our quality standards of safety and service”.

She added: “Passengers can accrue and redeem miles as they always have done.”

With no need for concern, JAL has not seen the need to set up any hotline.

For analysis about the JAL situation, refer to http://asia.businesstraveller.com/news/special-report-jals-future

Margie T Logarta

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