Jetstar to roll out new boarding system

16 Aug 2009

Travellers on Jetstar’s domestic flights in Australia will soon enjoy enhanced and new web services aimed at further reducing the time of standard airport procedures.

Airline passengers who check in online will soon be given the option to have their boarding pass and unique boarding code sent to their mobile phones.

While this e-service has been made available by other carriers, this will be the first electronic boarding pass that can be sent to any mobile phone through a common SMS message. Right now, mobile boarding passes can only be delivered to WAP and internet-enabled handsets.

And to further provide a hassle-free airport experience, Jetstar will also be introducing its 24-hour automatic check-in service. Available on request, passengers will be offered this optional service when they buy their tickets through the airline’s website. Their boarding pass will be sent through email or SMS message 24 hours before departure.

The new boarding system will be installed for real-life testing at Melbourne Avalon Airport before its planned network-wide roll out by the end of the year.

“The introduction of pre-enrolment for automatic 24-hour check-in makes the boarding process more streamlined and we expect high numbers of people who already use our Web-Check service to nominate this extra, time-saving convenience,” said airline CEO Bruce Buchanan.

To date, over half of Jetstar’s domestic customers are using electronic check-in options through either the airline’s Web-Check service or its Self Service Kiosks at Australian airports.

For more about Jetstar, visit

Joshua Tan and Gigi Onag

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