Asian airlines waive fees in flu crisis

29 Apr 2009

A number of Asian airlines have announced that they will waive cancellation and alteration fees for selected destinations affected by swine flu.

Singapore Airlines will waive all cancellation and change fees for customers with tickets to the United States, New Zealand, the United Kingdom and Spain for tickets issued prior to 28 April 2009 for travel up to and including May 27.

Passengers will be allowed to change the routing of their journey, postpone travel until October 31, or cancel their ticket, without penalties. However, any change of date or routing will be charged at the new fare for that journey less the amount already paid.

Malaysia Airlines passengers who have booked to travel to Los Angeles or New York can change their flights at no charge from now until the end of May.

Japan’s JAL is allowing passengers holding JAL tickets issued on or before April 27 with reservations for flights to, from or via Mexico, Brazil and the United States (excluding Hawaii and Guam) up until May 11, may apply to JAL for the waiving of cancellation and refund charges.

ANA tickets purchased on or before April 28 cancellation and alteration fees will be waived for flights booked up until May 31 to Mexico, the United States (excluding Hawaii) and Canada.

Kenny Coyle

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