Influencer banned for life from CX after trying to demand business class upgrade

Back to Forum

This topic contains 23 replies, has 15 voices, and was last updated by  EU_Flyer 16 Oct 2019
at 21:41
.

Viewing 9 posts - 16 through 24 (of 24 total)
  • …..Maybe to just consolidate some of the replies here….. Transparency, Editorials in Exchange for Experiencing the product and for Advertising Revenue, Influencer, Googling the Passenger which may lead to an OTT service for said passenger….of course the ‘Elephant In The Room’ is our good old ‘Business Traveller’ magazine/online etc… do you all stop to ask how the editorial board take their freebies or massive Travel Agent discounts and of course the mag’s natural need for lucrative advertisers revenue from rich airlines hotel groups etc…
    When did you all last see a really scathing, down at heel review from our generally good and readable BT ? Glass houses and all that…#Naff!!!
    I’ve been a non subscriber and subscriber casually reading BT since the 80’s….and I’m still waiting for a ‘Michael Winner’ moment staring at me from the ‘Gushing’ rose tinted pages of our beloved BT…..are you ? Baa! Baa!


    canucklad
    Participant

    I think the primary difference is that Tom, Sam and the rest of the BT journalists don’t threaten/blackmail establishments with bad reviews.
    Plus, BT and its online version have to abide by the strict laws asssocited with established media advertising.
    At the moment these laws do not impact social media. In short its the wild west of the advertising, or more accurately publicising world.

    2 users thanked author for this post.

    AnthonyDunn
    Participant

    I must just be getting old or Ive never had the brazen effrontery or brass neck to “try it on” as these hucksters appear to have done. My estimation of CX and Swire Group has gone up a further notch or two.

    4 users thanked author for this post.

    capetonianm
    Participant

    The other side of this coin is that I was told I have been banned from a particular chain of hotels (NH Hotels) after a complaint to management about their refusal to honour the rate printed on my confirmation from their own central reservations system when I checked out. When I confronted the GM of the property in Madrid and said I would put this on TripAdvisor and a couple of other sites (they only seem to care about TA) I was told I was banned from the chain. Their loss, not mine.

    A week after I’d checked out I received a very odd text telling me I had left a laptop in my room (I hadn’t) and they would send it back to me on payment of a courier fee. Clearly some kind of scam by a staff member but it might have been a ‘revenge’ attempt.

    Earlier this year I stayed at a hotel at VIE airport which happened to be an NH, so clearly the ‘ban’ was an empty threat.


    Swissdiver
    Participant

    The other side of this coin is that I was told I have been banned from a particular chain of hotels (NH Hotels) after a complaint to management about their refusal to honour the rate printed on my confirmation from their own central reservations system when I checked out. When I confronted the GM of the property in Madrid and said I would put this on TripAdvisor and a couple of other sites (they only seem to care about TA) I was told I was banned from the chain. Their loss, not mine.

    A week after I’d checked out I received a very odd text telling me I had left a laptop in my room (I hadn’t) and they would send it back to me on payment of a courier fee. Clearly some kind of scam by a staff member but it might have been a ‘revenge’ attempt.

    Earlier this year I stayed at a hotel at VIE airport which happened to be an NH, so clearly the ‘ban’ was an empty threat.

    I banned NH for all sorts of reasons, and even in Vienna, where they have a very strategic position with little if any competition around, I prefer to take the metro and go in the city centre.


    capetonianm
    Participant

    We considered staying in town in VIE which would have been more pleasant but we had an early morning longhaul flight, neither of us is good at early morning starts, and I get nervous about missing flights if there is any transport to the airport involved. Instead we took a train into town, had early dinner, went to a baroque concert at the Karlskirche, and took the train back to the airport.

    The NH looked like the best option at the airport and it was very good indeed. In contrast I have stayed at several of their properties in Madrid and they varied from shocking to mediocre.

    1 user thanked author for this post.

    Swissdiver
    Participant

    Oh, there are then more than one NH in Vienna… I was making reference to the one on the island (“Danube City”), close to the UN buildings.


    simeoncox
    Participant

    If you are able, watch an informative discussion on the subject of so-called influencers by advertising insiders at: https://iview.abc.net.au/show/gruen (season 11, episode 4, available only in AU).


    EU_Flyer
    Participant

    When did you all last see a really scathing, down at heel review from our generally good and readable BT ? Glass houses and all that…#Naff!!!

    Surely it’s about balance? Any article or review that is purely and/or primarily scathing becomes un-appealing to me. Plus I don’t read BT or similar publications for any ‘expose’ on hotels, airlines or restaurants although thorny issues are often raised in the Letter to Editor section where the offending provider is also given the chance to respond. Sounds balanced to me.

    1 user thanked author for this post.
Viewing 9 posts - 16 through 24 (of 24 total)
You must be logged in to reply to this topic.
BT November cover
BT November cover
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls