Flybe “rewards” 4 all – oh yeah?!

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This topic contains 20 replies, has 13 voices, and was last updated by  OneA 6 Feb 2015
at 07:21
.

Viewing 15 posts - 1 through 15 (of 21 total)

  • Anonymous

    OneA
    Participant

    So, I have at last managed to find a Flybe rewards 4 all flight that is actually cheaper (just paying taxes) than simply buying the flight (paying fare and taxes) and earning more useless rewards 4 all points!

    It happens to be from BHX to AMS at the end of May. Booking the flight and paying the fare and taxes would cost £79.50, whilst using 24 points and just paying the taxes is only £78.88; a saving of a whole 62 pence!!!! Wow this really IS the industry’s most rewarding programme……I dont think.

    Most of the time I find it is actually cheaper to buy the flight than use their worthless points. Bearing in mind that you get 1 point per flight, that means that I fly 24 flights with Flybe to save 62 pence. This so called reward system is complete and utter nonsense and a waste of everyones time including Flybe’s in administering it. The points expire after a period of time anyway.

    I would like to know how it is that taxes on the same flight vary according to whether you have bought the ticket or got it for “free”; I think there is some sharp practice going on here that needs to be brought into the open.


    andystock
    Participant

    Sound like they need the reward saver like on BAEC / Avios


    NTarrant
    Participant

    Gave up on Rewards 4 all years ago, never get flights and points expire so fairly worthless.


    Celticplumber
    Participant

    The only time I ever redeem these points is when travelling with luggage – redeem extra points for a “plus” fare to save paying luggage charges.


    OneA
    Participant

    The thing is, the tax goes up on plus fares even though the points required, for european flights anyway, remains the same.
    Im suspicious about the phrase “taxes AND CHARGES”. What “charges”? Perhaps the airline boss would like to comment on what these “charges” are – in my humble opinion they are a means to charge for a flight. Taxes are government induced robbery. Charges are Flybe induced deceit. Their fares are far from crystal clear!


    LondonCity
    Participant

    After you have booked the flights (but before payment is made) if you click on “Taxes and Charges” (which appears under Booking for 1 passenger) you will see the breakdown.


    andystock
    Participant

    This must be one of the worst FFP around. Flybe should get
    rid of it and focus on being a low cost airline


    Binman62
    Participant

    Flybe clearly having a laugh with this however can we stop calling charges that are kept by airlines, taxes.

    HMRC get £12 for a flight from BHX to AMS in the lowest class on the aircraft. BHX airport will take a service charge as will AMS but as there are no APD ex AMS then the vast majority of the money being paid goes to fly be.

    Sadly I could not find a break down of fly be charges which should be mandatory and easily available.


    HongKongLady
    Participant

    I have only flown FlyBe once, EMA to Glasgow an ok flight luckily I had packed extremely light or the literal interpretation of 1 piece of hand baggage would have caught me out ! This does seem to be a pointless loyalty program. Nigel Huggins how are you going to spend your 62p saving ?


    superchris
    Participant

    There is a more interesting issue here, and one which perhaps BT can take on on our behalf.

    Firstly, transparency around airline pricing, what is a tax, what is an airline fee, what is a fee to pay etc. I find BA’s confirmation page very transparent detailing exactly what is going to them and to the various govt’s. Whether I like it is another matter, but I find it transparent.

    The second issue is around the value of points. I dont doubt that in this particular case, the value of the points was indeed 62p, however there must be other occasions when it must be worth more, for example on busier flights in non sale periods. A relative of mine recently came unstuck blowing all his VS miles on a family W class trip to the US, yet I pointed out to him that he had to pay tax anyway, and as they had a sale on, he actually had a really poor return rate. There must be someone more clever than I, and more time on their hands, who can publish a guide to what return rate represents good value on both earn and burn for all the key carriers?


    LondonCity
    Participant

    Binman

    There is a breakdown of the taxes, charges and fees. If you follow what I said in my posting above you will see them.

    If you take BHX-AMS-BHX you first have to book the flights (but before the payment page) you will see the “Flight breakdown” page.

    Towards the bottom of the page you will see “Airfare per adult” and beneath that “Taxes and Charges.”

    Click on Taxes and Charges and you will the sums itemised.

    By the way, APD is £13 not £12 as you quoted.

    APD rates:

    http://www.abta.com/news-and-views/policy-zone/more/air-passenger-duty


    Cedric_Statherby
    Participant

    Superchris

    I echo your call for more transparency on what airlines charge. But it is not only airlines – these days a wide variety of industries add “extras” to a bill to lift the final amount you have to pay well beyond the headline sticker price.

    In the theatre world you have booking fees, in the restaurant world you have cover charges, many industries try to levy “credit card processing fees”, and so on.

    The worst case of this I have met was a mail order company which I once ordered something from via their website, and right at the end of the checkout procedure there was a £1 charge for “use of website”. When I rang them to ask what this was, they said they had recently upgraded their website and the charge was to “reflect the improved customer experience”. I am afraid this answer (which really means “to pay for the development and upgrade”) changed my attitude from “mild surprise” to “extreme annoyance” and I told them so – but I doubt they cared, as they had my pound.

    All of these extra charges used to be considered a cost of doing business, and people charged enough in the up-front price to cover their costs. But the average member of the public is so fixated by headline sticker prices and “getting a bargain” that they have completely lost the ability to see that however well they think they are doing at the start of the deal, they are being ripped off at the back of it.


    LuganoPirate
    Participant

    Well said Cedric and Superchris, these extra charges annoy me so much and there’s nothing we can do except pay them. Especially annoying are when they’re shown as “optional Charges” but you still have to pay them. When I protested to Swiss recently over the “optional” cc charge of chf 11, they replied, it is optional Mr. LP, so I said OK, then I don’t want to pay it, to which they replied, in that case we won’t issue the ticket!!!

    We need a body to represent us regular travelers, and if they have enough members they could get the members to boycott an airline till it plays fair and then the others would soon fall in line.


    NTarrant
    Participant

    Agree entirely with Chris, Cedric and LP. I get really angry when I’m told the price is X plus Y or something. Why can’t these people just say the price £Z and that includes all your options.

    What I found annoying when I checked out of the Intercontinental in Sydney to be told there was a 2% charge for using credit cards. However a UK debit card is processed as a credit card so you still have to pay the 2%.

    Back in the early 80’s there used to be a charge for using credit cards of about 5p or 10p when buying petrol at some filling stations and this was outlawed. Silly “booking fee” when there is no other way of booking should be outlawed and companies fined under some trading standard

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