Etihad – On line and Systemic Check in Systems failure lasting over 48 hrs…

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This topic contains 1 reply, has 2 voices, and was last updated by  AMcWhirter 23 Dec 2018
at 14:59
.

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  • MarcusGB
    Participant

    Friend leaving for Europe ex Australia, has been trying to check in on line for 2 days, finding a “Fault” stated and unable to follow through.
    Called Abu Dhabi, and they explained been a problem for last day Meaning another 12 hrs, and they were unable to do anything.

    He arrived at Sydney Airport today, to find hundreds of people unable to check in on line, trying to queue to get on board the A380 SYD – AUH this afternoon 23rd Dec.
    Staff were failing to get any responses at times from their broken “System” at Etihad, and having to call AUH to process each person on line one at a time. It was an absolute mess, and he had to queue for over 1.40 mins.
    The flight was overbooked by 11%. Around 50 people were denied boarding.
    Rushing through Security and Immigration, he found “Last Call”, despite arriving 3 hrs before his due flight. Others behind him would not hjave made the flight even if checked in, and the last would not have been able to be accomodated.
    Having yr own paperwork was Essential at Check in!
    Flight took off 1.20 mins late.

    Another systemic failure at Etihad, seems to happen often.
    Etihad appears to continue in its decline, cut backs, and poor service plunges it further downhill.

    For information, the new “Space seats” offering a meer 4 inches more leg room at the front, were being sold for AUD $270 when we checked other flights, just introduced. An excessive amount for something so minor, filling the front section of the Economy cabin on an A380.


    AMcWhirter
    Participant

    For information, the new “Space seats” offering a meer 4 inches more leg room at the front, were being sold for AUD $270 when we checked other flights, just introduced. An excessive amount for something so minor, filling the front section of the Economy cabin on an A380.

    Thanks for the feedback, Marcus.

    Our news piece reported that pitch was 36 ins. That price might seem excessive (and more than what KLM would charge for a similar product) but on the other hand it is a long sector and the A380’s front zone must appeal.

    Etihad Airways launches Economy Space seating

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