British Airways – Florence/Pisa shambles
Back to Forum- This topic has 19 replies, 7 voices, and was last updated 21 Sep 2023
at 11:09 by FDOS.
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SimonS1ParticipantI love the bit about the plane making it to Pisa while the passengers hadn’t left Florence.
Also I thought aircraft commanders were supposed to be smart enough to work out weights etc, so 3 hours on the phone to London sounds a bit surreal.
13 Sep 2023
at 22:30
SimonS1ParticipantIndeed FDOS. Although let’s be honest BA wouldn’t pay for a fast bus if a cheaper/slower option was available.
The plane got to Pisa before the bus left, perhaps someone was busy ‘calling company’ to get directions.
1 user thanked author for this post.
14 Sep 2023
at 08:39
AMcWhirterParticipantTravellers taking this flight suffered something similar on the day the inaugural Heathrow-Florence service was launched.
The A320 was unable to take off from FLR (Florence) and some passengers had to be offloaded.
The flight then had to operate FLR to PSA (Pisa) to refuel before continuing to London LHR.
Arrival into LHR was late and some passengers missed their onward connections.
BA – initial Florence-London LHR service encounters problems
14 Sep 2023
at 11:27
DavidSmith2ParticipantThere’s another Florence/Pisa shambles going on here as i type. I am in the B Gate Lounge and they have just announced a new departure time (now to Pisa I think). The response was a mix of groans and laughter.
18 Sep 2023
at 11:05
CathayLoyalist2ParticipantSo what is the answer .a smaller aircraft?. How can you operate a flight that consistently is subject to delays for the reasons stated?
18 Sep 2023
at 12:09
AMcWhirterParticipantMajor delay to BA525 FLR-LHR today (September 18).
According to Flight Status on Ba.com the arrival into LHR was scheduled for 1310 but the current status (at 1640) shows the arrival as being at 2047.
18 Sep 2023
at 16:40
cwoodwardParticipantThis problem has rumbled on for too long already
As outlined in a previous thread the solution has been there from day one – fly the slightly smaller aircraft as do 90% of other carriers.
What is wrong with these dopes ? Frankly I wouldn’t trust them to even buy my newspaper
18 Sep 2023
at 16:54
ASK1945ParticipantAlex wrote “According to Flight Status on Ba.com the arrival into LHR was scheduled for 1310 but the current status (at 1640) shows the arrival as being at 2047”
Actually Flight Radar 24 shows that the Florence departure point was cancelled and the PSA-LHR leg due to depart at 2100 hasn’t currently left (at 2200 European time) was due to arrive at 2154 (BST) which means that the PSA passengers will be at least 10 hours late at LHR.
18 Sep 2023
at 20:57
AMcWhirterParticipantBA is operating FLR-LHR to gain sixth-freedom passengers. Lots of North Americans travel to Florence.
So compensation would also have to include accommodation for those missing same day connections.
Just now (at 1255) I checked the status of BA525 for today,
Ba.com says that today’s flight is cancelled.
BA says the flight is being re-routed to depart Pisa at 1355 and arrive LHR at 1510.
That’s a delay of two hours and I expect some connections will be missed.
19 Sep 2023
at 12:57
cwoodwardParticipantBut it seems that they do in fact have the aircraft FDOS
In looking at the fleet there are certainly aircraft that would be of the correct size for the airport and conditions that are being used on other routes that don’t have the demanding conditions of Pisa.
One would have thought that this fundamental issue would have been sorted prior to flying the route with aircraft that are not suited to the airport conditions.
20 Sep 2023
at 00:43 -
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