British Airways completes Heathrow T5B lounge refresh

27 Oct 2023 by Mark Caswell
Heathrow Terminal 5B lounge refresh (image from

British Airways has completed an update of its lounge at Heathrow T5B, as part of a wider refresh of its lounges at the airport.

A new servery area has been added with a live food preparation section where guests can watch their meals being garnished, and the deli area has also been redesigned to add more choices.

A quiet zone has been introduced, and the lounge has been refreshed with new furniture, flooring and soft furnishings.

The works follow the unveiling of a Whispering Angel rosé wine bar at the lounge this summer.

Heathrow Terminal 5B lounge refresh (image from

Elsewhere at Heathrow, British Airways has recently opened a new bars at its T3 and T5 First lounges.

In the coming months the carrier will also unveil a new bar and enhanced menu offering at its Seattle lounge, as well as a refreshed Edinburgh lounge, and the introduction of day beds at its Heathrow Concorde Room.

In other news BA has introduced new mid-flight World Traveller and World Traveller Plus snack boxes on all long-haul flights, with treats including chocolates, biscuits and popcorn.

Heathrow Terminal 5B lounge refresh (image from

Commenting on the news British Airways’ chief customer officer, Calum Laming, said:

“We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.

“We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”

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