British Airways has further extended its flexible booking policies “in response to the ongoing pandemic”.
With immediate effect, customers with flight or holiday bookings due to be completed by August 31, 2022, can either make amendments or cancel their trip in return for voucher credit.
Alongside this change, the validity of voucher credits has also been extended for use on trips until September 30, 2023.
Note that changes or voucher credit requests can be made “right up until check-in for their flight closes”. Where a flight is cancelled, customers remain entitled to a full refund or a voucher.
BA also says that “If we cannot fulfil a customer’s holiday, we are committed to ensuring they receive a refund within 14 days”.
CEO Sean Doyle yesterday welcomed the UK government’s decision to add more countries to the traffic light “green list”, but urged the government to “go further, end uncertainty and allow people to benefit from our world-leading vaccination programme”.
The carrier recently outlined plans to ramp up its services between the US and London Heathrow this month, including more flights from New York JFK, Los Angeles, Chicago and Seattle.