Virgin Atlantic has made a number of changes to its booking policies, “as part of a series of enhancements to give further flexibility to customers and support their future travel plans”.
The updated policy means all customers making a new booking up to April 30, 2022, as well as those with a cancelled flight up until August 31, 2021, can make unlimited free-of charge changes to their travel dates, origin or destination (and one free name change) up until April 30, 2023.
The change also applies to customers who have an open ticket with credit due to flight disruption.
Note that customers who booked up to and including February 5, 2021 (and where their flight is still scheduled to operate), are allowed to make two free date changes.
In addition, fare differences will be waived if new travel dates take place on or before May 31, 2021 (a two-month extension of the previous policy) and if rebooked travel is between June 1, 2021 and December 31, 2022, a £60 waiver will be applied on any fare difference for economy, rising to £120 for Premium and £350 for Upper Class.
All customers with a cancelled holiday or flight continue to have the right to request a cash refund.
Meanwhile Virgin Holidays has extended the cancellation of all holidays up until February 28, 2021, and is contacting customers in departure date order to confirm the options available to them.
Commenting on the news Juha Jarvinen, chief commercial officer, Virgin Atlantic, said:
“We understand the difficulties that Covid-19 and ongoing travel restrictions may pose to our customers, so in order to support them we have revised and simplified our policies.
“By further increasing flexibility, customers making new travel plans will enjoy unlimited opportunities to make free changes, all the way until 30 April 2023, offering greater peace of mind and enabling them to book future travel with confidence.
“We look forward to welcoming our customers back on board and when the time is right, flying them safely to their favourite destinations.”