Skyteam has launched a new Skycare and Protect pledge to reassure passengers and airline staff in the light of Covid-19.
The alliance – which counts 19 members including Air France, Delta, KLM and Korean Air – said that the new initiative “brings together safety and hygiene practices from each member airline and recommendations from health and industry authorities”, including those from the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA), and the Centers for Disease Prevention and Control (CDC).
The pledge – which has been launched on the 20th anniversary of the formation of the Skyteam alliance – currently consists of 15 measures across “five layers of protection that enhance personal safety at every step of the journey”.
These include ‘Ready to fly’, such as providing passengers with the ability to check-in digitally; ‘Cleaned’, with increased cleaning of high-touch areas at the airport and onboard; ‘Protected’, including measures such as social distancing and face coverings; ‘Screened’, with some member carriers conducting health checks in line with local requirements; and ‘Informed’, seeing members offering regularly updated travel information on their websites.
Skyteam said that the measures will evolve, and note not all of the above applies to every member carrier – more information on the Skycare and Protect pledge can be seen here.
Commenting on the news Walter Cho, chairperson of Skyteam, said:
“20 years ago today, Skyteam was founded with the promise to care more about our customers. Although the world and our industry have drastically changed in the last six months, initiatives such as Skycare and Protect are a shining example of the alliance’s commitment to look after customers when they travel across Skyteam’s network.”