Airlines across the globe are making efforts to ease customers’ flight experience.
One such carrier is Cathay Pacific. The flag carrier of Hong Kong has announced the launch of a new Whatsapp chat support service for customers in India. The service provides quick solutions to customers’ queries through the messaging app.
According to the airline, customers in India can use Cathay Pacific’s verified Whatsapp account to make new bookings, amend or upgrade their existing booking, seek assistance on baggage queries, redeem Asia Miles, among others.
The feature is available in English to all customers in India from Monday to Saturday (930 to 1730) and on Sunday (930 to 1530), excluding public holidays.
Customers can use the service by messaging Cathay Pacific’s Whatsapp business number, +852 2747 2747, which can also be found on the website.
Regional general manager for south Asia, Middle East, and Africa, Mark Sutch said, “We are delighted to add WhatsApp as a servicing tool for our customers in India. As an extension of our communications channels, this new feature will ensure our customers are assisted with their queries as quickly and seamlessly as possible.”
The decision on the resumption of international flights to/from India is still on hold. Aviation minister Hardeep Singh Puri said that India will take a decision to resume international passenger flights as soon as countries ease restrictions on the entry of foreign nationals.
Recently, Cathay Pacific and its regional wing Cathay Dragon issued travel requirements for passengers transiting through Hong Kong International Airport.