Thai Airways has to put refund requests from customers on hold as it undergoes debt rehabilitation proceedings through Thailand’s Central Bankruptcy Court, the carrier said in a media statement.
“As Thai [Thai Airways] is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time,” the carrier said in the media statement.
Last month, Thailand’s government gave its approval to the national flag carrier to restructure under the supervision of the local bankruptcy court.
The airline was previously seeking a 58.1 billion baht ($1.81 billion) loan from the government to help it through the coronavirus crisis. Thai officials told the airline to come up with a restructuring plan instead to avoid bankruptcy.
The airline is offering passengers whose flights were cancelled by the carrier or because of travel restrictions the option of extending the validity of their tickets or converting their tickets into travel vouchers equivalent in value to the amount paid for their original booking. The carrier said passengers can still make requests for refunds.
“Further information on the refund process and developments concerning the Company’s rehabilitation proceedings will be provided in due course,” the airline said.
In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thailand’s (CAAT) announcement prohibiting international flights into Thailand until June 30.
The carrier also said in May that the resumption of flights in July “is still under consideration”.