The winners of the inaugural Business Traveller Russia and CIS Awards have been announced. Held for the first time on Monday, September 26 in Moscow, the awards ceremony was the culmination of a three-month voting process by readers of Business Traveller Russia.
The awards celebrated the best representatives of the Russian business travel market in six categories: airline, airport, destination, hotel, car rental service and roaming. Results were audited by the independent research company GfK Group, ensuring an unbiased process that rewarded the best of the best.
Notable victories included host city Moscow being awarded Best City for Business and Event Tourism Worldwide, beating destinations such as Rome, Madrid, Paris, Singapore, Saint Petersburg, Kazan and Nizhny Novgorod. Other significant winners included Paris Charles de Gaulle Airport, which was awarded Best Airport Worldwide; Kempinski Hotels, which won Best Business Hotel Chain Worldwide; and Singapore Airlines, which was named Best Asian Airline.
The Business Traveller Russia and CIS Awards is a valuable tool for the business travel market to determine customer loyalty and satisfaction – the so-called positive index of Customer Experience. The specially developed questionnaire and opinion poll, covering a variety of professional spheres, ensure the awards highlight the needs of both corporate and individual travellers as well as determine the quality standards of travel services.
First held in 1988 in the UK, the Business Traveller Awards have won an enviable reputation as authoritative and respected events, and today are held in 12 countries, including Great Britain, Germany, Poland, the US, India, Asia-Pacific, Africa and the Middle East.