British Airways is making a number of service amendments for passengers in World Traveller, World Traveller Plus and First cabins.
Among the biggest of the changes is the removal of a second meal service for World Traveller Plus passengers on flights of seven hours or less, and for World Traveller customers on flights of eight and a half hours or less. This will affect a number of routes including those to the US East Coast.
The carrier has also confirmed to Business Traveller the following:
- Newspapers will be removed from the gates on inbound short-haul services – they will continue to be available to all customers on flights leaving London, and in the airline’s lounges for premium passengers
- Bottles of water will no longer be offered to World Traveller passengers – to be replaced by cups of water
- The amuse bouche service is being removed in First cabins
- Blankets will no longer be placed on seats for First passengers on day flights, although they will still be offered
A spokesperson for British Airways said:
“We offer customers on all of our transatlantic flights a three course meal, bar service and snacks and on our longer transatlantic flights, including to the west coast, customers are offered an extra meal during the flight.
“We regularly review our catering to ensure we are investing where it matters most to our customers.”
BA recently removed its hot meal service on the longest of its short-haul routes to destinations including Athens, Bucharest, Istanbul, Larnaca, St Petersburg and Sofia.
Business Traveller spoke to BA’s CEO Alex Cruz in May this year, when he responded to reports that the carrier is considering removing complimentary short-haul catering in favour of a buy-on-board service.