Delta now flying Atlanta to Seoul Incheon

Delta Airlines flight

The next phase of Delta Air Lines’ joint-venture agreement with Korean Air has begun, with the US carrier officially launching its new daily non-stop service between its hub at Hartsfield-Jackson Atlanta International Airport and Seoul’s Incheon International Airport.

The route adds to Korean Air’s existing daily service between the two hubs, operated by the carrier’s B777-300ER. Delta is flying its B777-200LR on its route, set up with 37 lie-flat seats in Delta One, 36 seats in Delta Comfort and 218 seats (laid out 3-3-3) in economy.

Notably, compared to its Korean counterpart, Delta is bringing in-flight wifi to the route (Korean Air doesn’t offer wifi on board any of its aircraft – see why here).

As part of the agreement, Korean Air is also due to add additional flights to its Los Angeles and San Francisco services starting this summer.

delta.com; koreanair.com

Jet Airways links with Virgin Atlantic for India-US service

Jet Airways

Jet Airways and Virgin Atlantic expand codeshare partnership

Now includes onward travel destinations from London Heathrow to nine destinations in north America and the Indian sub-continent.

Jet Airways and Virgin Atlantic have announced their existing codeshare agreement has been expanded. From April 19, 2017, Jet Airways passengers travelling between India and the US can connect through London Heathrow on to nine U.S. destinations operated by Virgin Atlantic; Atlanta, Boston, Newark, Washington (IAD), New York, Los Angeles, Miami, San Francisco and Seattle*.

The existing codeshare agreement started in 2009 and saw Virgin Atlantic passengers able to travel on Jet Airways operated services between Mumbai and London Heathrow in addition to the airline’s own direct Delhi to London service. In 2015 this was extended on to Jet Airways domestic services so Virgin Atlantic passengers could fly from London Heathrow to five destinations across India via Delhi or Mumbai.

The new arrangement builds on the more extensive code share announced between Jet Airways and Delta in October of last year. That codeshare allows Jet Airways passengers to connect on to Delta operated services via London Heathrow to eighteen cities across the US, including Atlanta, Boston, Detroit, New York-JFK, Minneapolis, Portland, Philadelphia, Salt Lake City, Austin, Charlotte, Columbus, Denver, Las Vegas, Orlando, Phoenix, San Diego, St. Louis and Tampa. In return, Delta passengers flying between North America and India can connect onto flights operated by Jet Airways to 20 destinations within India.  The Delta codeshare destinations include Ahmedabad, Amritsar, Bengaluru, Calicut, Chennai, Cochin, Coimbatore, Goa, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Pune, Trivandrum and Vadodara. Likewise guests

“Delta’s codeshare with Jet Airways has seen positive growth in passenger numbers since we launched the agreement six months ago, reflecting the strong demand for air links between the United States and India,” said Nat Pieper, Delta’s senior vice president Europe, Middle East, Africa & India. “The introduction of this new codeshare, increases travel options even more and further supports the Delta-Virgin Atlantic relationship.”

Gaurang Shetty, Whole-time Director, Jet Airways, said, “Offering greater choice and connectivity to our guests has always been a hallmark of our network strategy. The new codeshares build on the success of our ongoing cooperation with Delta Air Lines and Virgin Atlantic over London Heathrow and will provide our guests with more connectivity to and within the United States. Further, our loyalty program partnership will also enable the frequent flyers of both carriers to accrue and redeem their miles across each other’s entire network.”

Shai Weiss, Chief Commercial Officer for Virgin Atlantic, said: “We’re really pleased to extend our agreement with Jet Airways to offer customers even more choice when travelling between India and the US, via London Heathrow. From this week customers of both airlines can travel from five destinations across India with Jet Airways, and connect via London Heathrow to nine US destinations with Virgin Atlantic including Boston and Los Angeles, as well as many more US destinations with transatlantic partner Delta Airlines via key hubs such as New York and Atlanta. This innovative codeshare allows customers to tailor their journey using a combination of flights from Jet Airways, Virgin Atlantic and their transatlantic partner Delta Air Lines – whilst continuing to benefit from a single check in and bag drop.”

* Codeshare on Seattle opens for travel effective 1st May 2017.

jetairways.com

virgin-atlantic.com.

 

United amends bumping policy, while Delta will pay passengers more to get bumped

United B777-300ER at SFO

 

United Amends Bumping Policy, and Delta Will Pay Passengers More to Get Bumped

 

By Bob Curley

 

United Airlines has amended its policies to ensure that passengers already boarded on its aircraft won’t get bumped to make way for company employees to fly.

 

United Airlines has amended its policies to ensure that passengers already boarded on its aircraft won’t get bumped to make way for company employees to fly.

 

“No must-ride crew member can displace a customer who has already boarded an aircraft,” states a new policy directive circulated to United employees in the wake of a Chicago passenger being bloodied and dragged bodily from his seat so that United crew members could fly. The incident, caught on cellphone cameras, has been a public-relations disaster for the airline.

 

The new policy states that crew members can only be booked onto oversold flights 60 minutes or more before the flight is scheduled to depart. In effect, this means that United employees can still take passengers’ seats, but not once they are actually seated on the plane.

 

An airline spokesperson told the New York Times (https://www.nytimes.com/2017/04/16/us/united-passengers-removal.html?hp&action=click&pgtype=Homepage&clickSource=story-heading&module=first-column-region&region=top-news&WT.nav=top-news) that the policy change is part of a broader review aimed at ensuring that an incident like the one that occurred in Chicago “never happens again.”

 

Other airlines are also taking a harder look at their overbooking policies in the wake of the United incident, where passenger David Dao was roughly treated by airport security, including having two of his teeth knocked out, after refusing to give up his seat on the flight to Louisville, Ky.

 

Delta Air Lines, for example, is increasing the amount of compensation that employees can offer passengers to give up their seats on overbooked flights. Delta gate agents can now offer up to $2,000, an increase from $800, while supervisors can offer up to $9,950, compared to the previous maximum of $1,350. Delta is more likely to bump passengers than any other U.S. airline (https://www.businesstraveller.com/airlines/delta/2017/04/02/delta-air-lines-bumps-passengers-flights/).

 

United was broadly criticized for capping its offer to passengers on the Chicago flight at just $800 before resorting to the involuntary bumping of Dao and other passengers to make room for crew members who needed to get to Louisville. United officials said they also are looking at the airline’s compensation policies.

Delta Air Lines bumps the most passengers from flights

Delta

Delta Air Lines Bumps the Most Passengers from Flights

 

By Bob Curley

 

Delta Air Lines asks more than 10 out of every 10,000 passengers to voluntarily surrender their seat and take a later flight, making it the major U.S. carrier most likely to “bump” passengers, the Chicago Tribune (http://www.chicagotribune.com/business/ct-airlines-bumped-passengers-report-0331-biz-20170330-story.html) reported March 30, 2017.

 

Delta Air Lines asks more than 10 out of every 10,000 passengers to voluntarily surrender their seat and take a later flight, making it the major U.S. carrier most likely to “bump” passengers.

 

United Airlines and Southwest Airlines were other carriers that frequently bumped travellers in 2016, respectively shifting an average of 7.7 and 7.2 of every 10,000 passengers to different flights, according to an analysis of U.S. Department of Transportation data. The research was conducted by milecards.com, which reports on airline credit card and rewards programs.

 

Travellers are most likely to get bumped (15.9 per 10,000 passengers) from flights on smaller, regional airlines. Most passengers gave up their seats willingly, the report found: only 8.3 percent of those who got bumped did so involuntarily. Overall, the rate at which airlines bumped passengers declined 40 per cent between 2010 and 2016.

 

Bumping typically occurs when airlines oversell flights to avoid flying with empty seats due to no-shows, or when they are forced to switch to smaller planes due to delays or equipment problems. The airlines with the lowest bump rates, JetBlue, Frontier, and Hawaiian, benefit from serving far more leisure travellers than business travellers, who are more apt to change their travel plans with little notice, said Delta spokesman Anthony Black.

 

http://www.airmiles.com

Delta axes Taiwan services

Delta Airlines flight

Delta Air Lines will be cutting its Taipei (TPE)-Tokyo Narita (NRT) service effective May 25, terminating its sole route serving Taiwan, The China Post reports. The final flight of the daily round-trip service, which Delta launched in 2010 as a way to connect travellers travelling between Taipei and the US via Tokyo, will depart Taipei Taoyuan International Airport on May 24.

The move is part of Delta’s plan to shift more flights to Tokyo Haneda Airport. Expanded daytime options at Haneda have diminished traffic flowing through its current hub at the out-of-town Narita airport, forcing the airline to restructure some of its Narita schedules, USA Today reports.

Travellers currently booked on flights after May 24 will be offered refunds or seats on other airlines, said Delta spokesperson Anthony Black.

Delta’s Taiwan flights are currently served by a Boeing 767-300 aircraft. DL 578 departs TPE at 1130 and arrives at NRT at 1535, while DL 579 departs NRT at 1705 and arrives in TPE at 2035. Fellow Skyteam member, China Airlines, flies direct between TPE and NRT three times daily, with flights CI100/107 matching Delta’s schedule most closely.

In related news, Taiwanese carrier and Star Alliance member Eva Air recently signed a Memorandum of Understanding with the Tourism Authority of Thailand aimed at bringing travellers from North America to Thailand via Taiwan. Eva Air currently operates 80 flights per week between North America and Taiwan, most recently launching its Taipei-Chicago service in November.

delta.com

Six creative in-flight safety videos

Air New Zealand's Summer of Safety in-flight video

Air New Zealand has become something of a leader in the field of in-flight safety videos, ever since it unveiled its Lord of the Rings-inspired “An Unexpected Briefing” video in 2012. Now, the airline has just released its newest precautionary film – a star-studded Kiwi-style road trip titled Summer of Safety.

But the southern-hemispheric airline is far from the only carrier to launch interesting, innovative and sometimes purely entertaining in-flight safety videos. Here are six of those released recently:

Turkish Airlines – digital illusions

Released: November 2016

YouTube star Zach King, known for his short magic videos, joined Turkish Airlines last month for its new safety video. In it, the illusionist plays with perspective and video editing to create a safety film that has him fold laptops into pieces of paper, pull a fastened seatbelt through his waist and don a life vest by literally throwing on a t-shirt emblazoned with the image of a life vest.

Air New Zealand – Hollywood

Released: July 2016

Continuing the theme of block-buster movies set by its 2012 safety flick, Air New Zealand developed a Hollywood-themed video earlier this year starring actress Anna Faris (Brokeback Mountain and the Scary Movie franchise) and New Zealand actor Rhys Darby (of Flight of the Conchords fame). Starting as a police action spoof, the video quickly runs the gamut of Hollywood genres, from romance to horror to Western.

Pegasus Airlines – Marvel

Released: June 2015

Another Turkish carrier to make the list, Pegasus Airlines went a similar direction to Air New Zealand, employing the power of Hollywood for its in-flight video, namely the super-human characters from Disney’s Marvel universe. Partnering with Disney Turkey, the airline created a video featuring well-known Marvel characters including Thor, Black Widow, Captain America, Iron Man, Loki, Hawkeye and Odin explaining airline safety regulations. Though it should be noted the original Hollywood actors that play the superheroes in Marvel’s blockbuster films did not reprise their roles for the safety demonstration.

American Airlines – Futuristic flying

Released: September 2016

With its sterile white backdrops, mirrored hallways and interactive moving sets, American Airlines’ clip resembles the beginnings of a sci-fi space adventure as much as an airline safety video. Directed by Jeff Tremaine, who’s been behind commercials including Bud Light’s Super Bowl “Up for Whatever” ad, the video was intended to offer passengers a safety demonstration that was “an unexpected treat for the eyes and ears”.

Qantas – In the Outback

Released: February 2016

Much like Air New Zealand’s “Summer of Safety” video, Qantas’ instructional video takes the opportunity to showcase the activities and natural splendour offered by the airline’s host country. Scenarios include a life-jacket demonstration at Bondi Icebergs, brace position demos during a yoga class on Hamilton Island and an emergency slide evacuation at Josephine Falls in Queensland.

Delta Air Lines – Play safely

Released: October 2016

If Pegasus’ Marvel-themed video felt as though it was geared for a more millennial audience, Delta’s video game-themed instructional film is perhaps even more so. Featuring references to modern and classic video game genres, including sports simulators, arcade-style fighting games and 2D platformers, the video is easily among the more creative takes on the traditional safety demo to come out in recent years.

Delta partners with Airbnb to offer member benefits

Airbnb

Delta Air Lines and Airbnb have partnered to offer members of the airline’s loyalty programme, SkyMiles, the chance to earn miles when booking Airbnb stays through delta.com/airbnb.

Benefits include:

  • 1 mile for every US dollar spent or the equivalent on stays
  • Up to 1,000 bonus miles and a US$25 Airbnb coupon code toward a first stay for new guests
  • Up to 25,000 bonus miles for new Airbnb hosts

Customers who are not already enrolled in the SkyMiles programme can sign up through the partner page for free or delta.com/enroll.

Aside from the SkyMiles partnership, Airbnb has signed Delta as a preferred supplier for employees travelling on business. The airline will also sponsor the annual Airbnb Open event held in Los Angeles November 17, offering discounts for global attendees.

SkyMiles Members can use their miles to travel to over 1,000 global destinations. Award tickets start at 10,000 miles plus taxes and fees for one-way awards. Members can also use their miles to upgrade seats, gain access to events with SkyMiles Experiences, buy memberships to Delta Sky Clubs and buy premium drinks at Clubs.

delta.com

Delta, Virgin Atlantic and Jet Airways announce new codeshare agreement

Delta Virgin Jet Tails

Delta, Virgin Atlantic and Jet Airways have announced a new codeshare agreement covering services between North America and India via London Heathrow.

From November 2 Jet Airways customers travelling between India and North America will be able to connect at Heathrow onto nine US destinations operated by Delta, namely Atlanta, Boston, Detroit, Minneapolis, New York, Philadelphia, Portland, Salt Lake City and Seattle.

At the same time Delta customers will be able to connect onto Jet Airways services to Mumbai and Delhi via Heathrow, and onto 20 Indian destinations including Ahmedabad, Amritsar, Bengaluru, Calicut, Chennai, Cochin, Coimbatore, Goa, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mangalore, Pune, Trivandrum and Vadodara.

The new agreement adds to the existing Delta and Jet Airways codeshares via Amsterdam Schiphol and Paris CDG.

Then in 2017 (subject to government approvals) Delta’s transatlantic joint venture partner Virgin will expand its existing codeshare agreement with Jet Airways, with the Indian carrier placing its code on Virgin flights from Heathrow to ten North American cities including Miami, Newark, San Francisco and Washington.

Virgin already codeshares on Jet Airways routes to five Indian cities from Heathrow via Delhi.

Codeshare services will be available at delta.com, virgin-atlantic.com and jetairways.com, and Delta and Jet Airways frequent flyer programme members will “soon be able to enjoy network-wide, reciprocal mileage earning and redemption privileges”.

The new agreements follow the recent announcement that Skyteam members Air France, KLM and Delta plan to form a joint venture covering multiple routes to and from their hubs at Amsterdam and Paris CDG in Europe along with Atlanta, Minneapolis and New York JFK in the USA.

Delta enables customers to view checked luggage location

FlyDelta app

Delta has launched a new service on its FlyDelta mobile app, allowing passengers to track their checked luggage on a map.

The service builds on the carrier’s existing Radio Frequency Identification (RFID) bag tags, and the rollout of RFID technology at 84 airports in the US.

FlyDelta users can now view a map on the app, showing the last scanned location of their luggage.

The display starts by showing a zoomed out map of the US as the bag travels between airports, before zooming into airport view and showing journey “pins”, with the last known location identified by a suitcase icon.

Tapping any of the pins or the icon will bring up additional text information about the location.

Delta says that “domestic stations now offer map view of the bag’s journey and international stations will receive this technology in the coming months”.

Later this year the carrier will also rollout push notifications, allowing passengers to be automatically updated about the location of their bag.

Commenting on the new service Bill Lentsch, Delta’s Senior Vice President – Airline Operations and Airport Customer Service said:

“We’re the first carrier to offer this level of visibility. From the moment our customers drop off their bag, we want them to know we’re looking out for it every step of the way and working to take the stress out of flying one innovation at a time.”

delta.com

Delta to add new US routes to Dublin and Lisbon

164-seat Boeing 757-200ER

Delta is to add two new services between the US and Europe next summer, as well as resuming flights between New York and Berlin.

The carrier will launch a new daily seasonal service between Boston and Dublin on May 25, 2017, using 164-seat B757-200 aircraft. Flight DL154 will depart Boston at 2110, landing in Dublin at 0830 the following day, with the return leg DL155 leaving the Irish capital at 1015 and landing back into the US at 1241.

The airline already offers flights from New York JFK and Atlanta to Dublin.

Delta’s new seasonal New York JFK-Lisbon will also launch on May 25 with B757-200 aircraft. Flight DL473 will depart JFK at 2143, arriving into Lisbon at 1000 the following day, with the return leg leaving the Portuguese capital at 1135 and landing back into the Big Apple at 1419.

Finally the carrier is to resume flights between New York JFK and Berlin, using a 225-seat B767-300. DL422 will depart JFK at 1949, landing into the German capital at 1030 the following day, with the return leg leaving Berlin at 1330 and arriving back into the US at 1619.

Commenting on the new services Henry Kuykendall, Delta’s vice president-New York said:

“We are pleased to offer nonstop service from New York to both Lisbon and Berlin for the summer 2017 season, enabling Americans to enjoy two popular European destinations during some of the busiest travel months.

“Both cities have seen an increase in US visitor numbers over the past several years, and Delta is pleased to help contribute to this growth through greater connectivity at JFK.”

delta.com