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Gatwick offers £100 compensation for Christmas Eve delays

Published: 31/12/2013 - Filed under: News »

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London Gatwick is offering £100 of high street vouchers as compensation to every passenger whose flight was cancelled on Christmas Eve in a "gesture of goodwill".

Some 62 departures and 59 arrivals were cancelled on one of the busiest days of the year after heavy rain and strong winds caused all local waterways around the airport to flood.

As a result, significant damage to electrical substations and switch rooms caused the partial loss of power to LGW's North Terminal.

Passengers whose flights were cancelled due to these "operational issues" should email customer.services@gatwickairport.com with evidence of their booking on a flight due to depart from or arrive at Gatwick on December 24 together with their postal address.

Stewart Wingate, Gatwick's chief executive, said: "We appreciate that lots of our passengers were travelling to be with their families over the festive period and we are sorry that flights were cancelled and passengers left disappointed, particularly at this time of the year."

A report into the Christmas disruption at Gatwick is due to be published in February.

Meanwhile, passengers looking to travel between London and Gatwick by rail over the New Year period are being forced to either use bus replacement services or find alternative modes of transport (see news, December 30).

gatwickairport.com

Graham Smith

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COMMENTS » 

Wiff2110 - 07/01/2014 17:19

Seems like the Gatwick gesture of goodwill for Xmas eve disruption is rather limited.
We were due to fly out of Lanzarote on Xmas eve but our aircraft did not arrive. Tho sons rep told us the flight had been cancelled and the flight board also said our flight to LGW was cancelled. It was 20 hours + that our aircraft arrived on Xmas day.
Having now claimed with the Gatwick offer they tell me that our flight was only "delayed" and we are not entitled to their "goodwill gesture"
Not very Xmas spirited I say. Has anybody else had a similar response?

Teresacarbery - 09/01/2014 10:31

I had a 22 hour delay from Tenerife to Gatwick. I was considering applying for vouchers but won't bother now. May I suggest you go on moneysupermarket and follow the flight delay link . I did about 2 weeks ago have contacted the flight provider directly .... waiting for a response good luck!

alankim - 13/01/2014 18:19

Our flight to Fueteventura was canceled on the 25/12/2013 . No reasons just told to check in Boxing day. Looking at the gatwick web site all flights were going Christmas day.!!! Thompson have returned a small amount to our account but have given us no explanation for the amount returned. Finding it hard to get a reply. In resort told to claim off our insurance. Flight delay 25 hours, loss of days holiday with Gala meals,stress etc etc. who knows how much to claim? lots of paper work i think is looming. All we want is fair refund or loss.....

jepeppe - 21/03/2014 16:00

I was scheduled to depart from Gatwick Dec 24 6:15 to Geneva with Easy Jet. I had already checked in on line, but I had luggage to clear. I was lied to treated like a fool, in the end the plane left us, after they told us they will be checking us in manually. I had to eventually book a flight lastminute via Heathrow. After all this I had to fight with easyjet for my refund
And this rubbish compensation from Gatwick, they told me as well my flight was not cancelled so I was not entitled to this "goodwill gesture." Is this for real??

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