Bay Hotel Singapore, an independent hotel located on Sentosa island, is the first in the city to introduce a mobile check-in service, keeping the Rubik’s cube-like hotel ahead of the curve.
The new service doesn’t require a smartphone: it sends guests a simple SMS text message prior to their arrival and the user just needs to respond to the message to check in.
The guest will still need to pick up hotel room keys at the front desk on arrival, although all other procedures will be complete, thus reducing time spent at reception.
This service is reflective of a wider trend of hotels streamlining check-in procedures. As reported earlier (see story here), Starwood’s Aloft Hotels is using RFID technology to enable Starwood Preferred Guest (SPG) members to use their loyalty cards as room keys. Furthermore, Japanese technology company Docomo Intertouch will be bringing another mobile check-in system to Asia soon that uses an audio signal to unlock guestroom doors (see story here).
For more information, visit www.bayhotelsingapore.com
Alisha Haridasani
