American Express to roll out corporate communications tool globally

15 Nov 2011

American Express Global Business Travel will launch its new web-based tool globally – the Mobile Communications Manager – by the second quarter of next year, enabling companies to stay in touch while on business trips.

The tool, initially launched in North America in August this year on a trial pilot scheme, offers a tracking device and a messaging solution to effectively manoeuvre around unexpected travel disruptions, such as natural disasters or political upheaval.

The tool centralises and monitors all employees’ travel itineraries on a visual map, with colour coded markers, so that they can be quickly located during disruptions as well as offering a communication channel that can send messages to the traveller's mobile device for quick and immediate assistance where needed. The map is updated every time itineraries are changed. The tool can also be updated for future travel plans, so that users can receive preemptive warning alerts and notifications if travellers plan go to volatile areas. 

“Travel disruptions are an unavoidable part of business travel and it is important that companies and travellers are prepared with strategies and tools to effectively navigate these issues,” said Michel LaBianca, vice president of technology for American Express Global Business Travel.

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Alisha Haridasani

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