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I am having a lot of trouble with Vodafone (customer for 32 years). I made a complaint some months ago about some appauling customer service concerning replacement of a dead phone that just died during covid. I was lied too, told amazing stories that they had no new phones and were unable to deliver during covid, lost recorded conversations, etc. Both came from there call centres out of the UK. Try as I might it seems inmpsoble to find any number for Vodafone HQ in the UK or get anything out of there PR’s, my usual rote to customer statisfaction. Help from you people would be great.30 Apr 2021
Frankly norbert2008 I am not surprised. We use most of the UK providers but Vodafone have been truly appalling.
I wont bore you with the details, but suffice to say that we have gone from a fleet of around 120 Vodafone SIMs down to about 8 and we wont use them again unless there is absolutely no alternative
All the telecoms companies have their issues (as anyone who deals with BT on a regular basis will tell you), but some are better than others, and some (I am looking at you Vodafone) should be avoided30 Apr 2021
I’m surprised it took so long. Vodafone India and Vodafone Australia are just as bad. The business model seems to peter out for general consumers. I’m not happy with my current provider, but it is better than Vodafone by a coutry mile. You think you have problems? Try India! 160 emails it took, and still I got nowhere with them – had to get a SIM sent from Australia. And no recourse for the customer, especially if you are a foreign national. Avoid Vodafone anywhere!5 May 2021
Try this number: +44 (1635) 33251 it connects to Voadphone’s HQ in Newbury.
I’m with Vodacom in South Africa and experience the same awful customer service and downright lies. However I stick with them as its the best of the worse!!!
1 user thanked author for this post.11 May 2021