Train Users Rights

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This topic contains 1 reply, has 1 voice, and was last updated by  BigDog. 21 Feb 2014
at 13:38
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  • Anonymous

    BigDog.
    Participant

    Worth noting for UK rail users

    http://www.bbc.co.uk/news/business-26275394

    Compensation rights…
    – If your train is cancelled or delayed, and you choose not to travel, you can claim
    – Even if you travel, you may be entitled to compensation
    – If train is one hour late, you are entitled to a minimum 20% refund on a single ticket
    – Compensation may not be paid in the event of vandalism or bad weather
    – Claims need to be made within 28 days
    – Compensation is usually paid in vouchers, valid for one year
    – Ten companies offer “delay repay,” where compensation is available after a 30-minute delay

    No mention of the ruse used by some operators to cancel the train one is currently travelling in eg at Clapham Junction so it is not perceived as delayed (with compensation due) at its final destination of Waterloo or Victoria.

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