The new BA website "beta" version
Back to Forum- This topic has 19 replies, 7 voices, and was last updated 7 Mar 2017
at 14:34 by FDOS_UK.
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onajetplaneParticipantReluctant to spur yet more BA bashing… but the new website is in my opinion genuinely terrible. How could they have designed something that steps back rather than forward with regards speed/convenience/minimal number of clicks to complete a booking. At the start of the booking process having to keep clicking just to bring a dropdown menu for selection is so infuriating. I had inadvertently set it to a “oneway” search and it took a stupid number of clicks to drop down/change it to return. Nevermind when I got signed in to my Executive Club, I was told that “Avios bookings are not currently available online.” And then there was a warning message in my upcoming flights section about domestic flights showing as cancelled that weren’t actually cancelled. You couldn’t make it up. Definitely not a fan…
4 Mar 2017
at 06:28
FlightlevelParticipantI think they release the alpha test to the customers before they test it in house and call it a beta test?
4 Mar 2017
at 11:47
FDOS_UKParticipant[quote quote=794506]Reluctant to spur yet more BA bashing… but the new website is in my opinion genuinely terrible. How could they have designed something that steps back rather than forward with regards speed/convenience/minimal number of clicks to complete a booking. At the start of the booking process having to keep clicking just to bring a dropdown menu for selection is so infuriating. I had inadvertently set it to a “oneway” search and it took a stupid number of clicks to drop down/change it to return. Nevermind when I got signed in to my Executive Club, I was told that “Avios bookings are not currently available online.” And then there was a warning message in my upcoming flights section about domestic flights showing as cancelled that weren’t actually cancelled. You couldn’t make it up. Definitely not a fan…
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Why bash BA IT – they are experts in self bludgeoning.
Last week, my paper boarding pass was quite different to the one in the app – one showed luggage, the other was HBO, one was a cheap flight, the other Business UK etc. I showed it to the manager at the gate in Heathrow and he was genuinely perplexed and could not think of any sane/logical explanation.
5 Mar 2017
at 15:00
LuganoPirateParticipantJust had a look and it does seem much slower than the old site, even though it was accessed via the old site.
5 Mar 2017
at 16:56
onajetplaneParticipantYes. And Avios bookings are still showing as unavailable when I sign in days later…
7 Mar 2017
at 03:27
Charles-PParticipantSpeaking as somebody who must now do his own flight bookings (before retirement I had an assistant) I find the BA website intuitive, fast and stable. Something that can not be said for example with the appalling Lufthansa website and its irritating popups “you have made an error” or the Air France site which I am sure manages the HTML equivalent of a Gallic shrug when it crashes once again.
7 Mar 2017
at 10:20
Charles-PParticipantTom,
I agree, they can be surprisingly competitive with some excellent fares to the US from time to time but I find the website very frustrating to use with many examples of it “hanging” and one experience of mine where I was charged four times for the same ticket after the site went into some soft of Parisian sulk and kept on selling me the same ticket for a few minutes until I shut my laptop !
7 Mar 2017
at 10:48
FDOS_UKParticipantBA website = poor performance (though I am glad it works well for Charles P).
Just to give a couple current examples
1 – Technical Error
https://www.dropbox.com/s/igjpgxdgkj2d1hg/BA%20website%201.jpg?dl=0
This has been on my account page for a while now – it is not a critical error, but it looks awful
2 – The Case of the Phantom Upgrade
POUG offered
https://www.dropbox.com/s/3kwx4z4riazwnch/BA%20website%202.jpg?dl=0
Might be worth investigating, let’s look further
https://www.dropbox.com/s/3kwx4z4riazwnch/BA%20website%202.jpg?dl=0
Okay, I don’t want to upgrade the London to Dublin leg, as I have an exit seat in ET, but why not look at CW from Dubai to London?
https://www.dropbox.com/s/ke3dijxy74bi1rg/BA%20website%203.jpg?dl=0
Oh dear, it cannot be done online – because I only wanted to upgrade one sector – I can upgrade both legs
https://www.dropbox.com/s/3irvkyzqz2sjm07/BA%20website%204.jpg?dl=0
I could upgrade both legs (for 3,250€), but not one – why offer the choice if it is not technically possible?
Having shown these examples, the legacy websites are not great (and there are good reasons for this). The best airline website I use is easyJet.com, which is excellent.
7 Mar 2017
at 12:07 -
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