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There was a time where you could rely on Swiss for good timing and operational standards.
Now it seems they employ the same sleazy standards of departing while deliberately leaving passengers baggage behind.
Clearly, the pilot had a difficult operational call to make to avoid being grounded in Bilbao because of the Zurich curfew. Where SWISS got it badly wrong was in not being honest with the passengers, either in Zurich and certainly in Bilbao – that was really poor form from the Captain. Given that the flying time between Zurich and Bilbao is close to 2 hours, inspired customer service would have been to request SWISS’ representatives in Bilbao to get together a bag of emergency items for each passenger on arrival – or €100 per person to buy whatever might be needed. But that might be asking too much….
I doubt SWISS has any serious representation in Bilbao. Probably in the hands of some unfortunate agency people while the captain tries to get the hell out on the return before it kicks off.