United Airlines – Overbooked flight…Back to Forum
Yes, quite a few different angles – in terms of camera views, on this one
Very shocking – we’ll have to see what the full story is….10 Apr 2017
United’s response follows
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” – Oscar Munoz, CEO, United Airlines.”10 Apr 2017
Well they say there is no such thing as bad publicity.
This story clearly banishes that theory into the dustbin.
And the lawyers must be wringing their hands with glee. As opposed to the UA employees who’ve clearly lost the plot.10 Apr 2017
From what I understand there was a deadheading crew that needed to be on that flight to operate a return flight the following morning and for whatever reason (whether it was a last minute thing or an oversight) no one knew anything about them until the flight was boarding.
United could have obviously resolved this by offering generous compensation – which apparently it didn’t. The irony being it will likely cost them thousands times more now. It is absolutely shameful the way they handled it.10 Apr 2017
Not sure what is worse, the person dragging the passenger or the police official saying “way to go” what a dreadful scene….I will certainly never fly United, not sure I like going Stateside much these days either!10 Apr 2017
No matter which version of film is seen it is a sad indictment of both United airlines and the law enforcement agents involved. Firstly I hope the passenger is ok and does take them for millions. One issue is why were passengers allowed to board before United offered $800 to anyone who gave up their seat, surely it would have been better at the gate. Secondly if the passenger does sue, who would it be against, United airlines, the law enforcement agency involved or both? Could other passengers also sue for distress as well?
Oscar Munoz, CEO of United states ‘Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly with him to address and resolve this situation.” It will be interesting to see how the situation is resolved and whether it hits United’s share price.10 Apr 2017