Only in BA….Back to Forum
They announce the massive cut in Avios award on spend, and a week later they announce oooops we might have got it wrong….double Avios on spend.
Must be that work experience kid yet again!25 Oct 2023
This morning I received confirmation from BA of a EU 261 delay repayment from a flight on 16 October 2023 from San Francisco to Manchester via London Heathrow where they confirmed payment in full GBP 520 per person
Yet 9 minutes later the same person sent an email to indicate that I will only get 50% of the claim because the alternative we have offered made you arrive at your destination within four of your scheduled arrival time you are entitled to GBP 260 in compensation, which is 50% of the full amount
However on checking on flightradar we actually landed back at Manchester four hours and 15 minutes after the original scheduled arrival time so two questions
So for the delay on more than four hours is it arrival time at the gate or wheels touch down at the airport in question?
The second question is has anyone else had an issue with only 50% only compensation when they have been given an alternative i.e. a later flight from Heathrow to Manchester as the inbound from San Francisco was late
Seasons greetings to all and may you all have a peaceful and restful holiday period24 Dec 2023
“So for the delay on more than four hours is it arrival time at the gate or wheels touch down at the airport in question? ”
The key time is when the doors open and the passengers start to deplane.24 Dec 2023
Thank you and this very helpful
In the meantime BA have now come back (within two hours of me pointing the flight was more than fours hours late) to say they will pay the claim in full as I sent proof that of the actual arrival time.
…it would have been so easy for them to get it right first time round24 Dec 2023