Oman Air – incompetenceBack to Forum
Anonymous27 Jun 2014
Lost my bag on 15th June on a short hop from Dubai to Muscat.
12 days later no sign of the bag and the airline is doing everything it can to fob me off – it’s in Kuwait, it’s in Muscat etc. Call this number, that number, call Global Baggage (who take 20 mins to answer an 0844 number – is that still legal?) etc.
No one at the airline willing to take ownership and sort it out.
The airline has a long way to go to catch up with EK and QR. I would recommend giving them a wide berth. First time I have used them and hopefully the last.27 Jun 2014
Sorry to read of your problems Simon. I hate to say it, so won’t, but after 12 days being lost……………
I know this is too late now, but may help for future reference, when I’ve had a bag “delayed” I insist on a number where a real person picks up. They’ll insist that is the number so I dial it in front of them on speakerphone and refuse to leave or let them go until it’s answered, while also pointing out how much it costs if you’re roaming. Being continually persistent they often come up with a number of a manager which helps relieve some of the frustration of having lost your bags as you have a real person to speak to.28 Jun 2014
Thanks LP. After 20 years of travel I have generally been lucky so I’m sanguine about it really.
Unfortunately I was on a week trip LGW-DXB-MUS-KWI-DOH-DXB-LGW and inevitably the bag never catches up unless someone uses a bit of initiative which doesn’t very often exist.
That’s life I guess.28 Jun 2014