Missing bags due to a re-route and new ticket mid-journey

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  • onajetplane

    Seeking advice. Booked with Qatar to fly Wellington – Sydney – Doha – Dublin. Landed in Sydney (QF) to discover the Sydney departure was delayed until the next day and somehow I was re-routed: Sydney (overnight stay) – Doha (2nd overnight stay) – Stockholm – London – Dublin. I essentially would have missed the wedding I was travelling back for. The desk staff in the QF 1st lounge were fantastic – credit to them given my next flight wasn’t even with Qantas. Essentially told me to go and have a glass of champagne and leave it with them. I was then given new boarding passes Sydney – Singapore – London – Dublin. Wasn’t optimistic that my bags would make it but accepted that fate and was glad to get back even earlier than originally booked.

    Now a week later – no sign of my bags – but my issue is no-one seems able to help – presumably due to the complication that somehow Qatar were willing to rebook me on Singapore Airlines mid-journey. My last flight was with Aer Lingus and thus who I filed the baggage claim with. They stated that they know Qatar has the bag but until Qatar release it to them, they can’t do anything about it. Qatar have been a nightmare to contact. No-one on the phone can help. Their online chat is unable to understand the issue and repeatedly tells me to file a claim online (which I cannot as Qatar no longer recognise the booking reference even though I booked direct). They have the function to request a whatsapp chat – and for 2 days now I have been “waiting for the next available agent”.

    Any bright ideas as to how to sort this?

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