[AnthonyDunn]

As I was trying to find out T5’s capacity constraints – just out of idle curiosity – I chanced across this item. No idea who/what SFU is but it reads like a case study around reputational damage and charts what originally happened when T5 opened…

http://sfuheathrowcase.wordpress.com/

It’s worth a read – and a jolly good belly laugh at the simulated discussion at the end between the then principal actors.

Having, as have others, signed up to participate in the Terminal 2 trials, I rather hope that HAA and their sub-contractors and the *Alliance have learnt the lessons of T5’s gestation and premature opening.

[FormerlyDoS]

Jordan

I don’t know why my post needs to be clarifed, it is clear and doesn’t state whether it is right or wrong to blame an airline for infrastructure problems.

This is T5

http://www.airteamimages.com/pics/147/147070_800.jpg

Closely associated with a single brand.

If things go wrong, peeps blame the brand (rightly or wrongly)

This is T4

http://www.viewpictures.co.uk/ImageThumbs/JNEW-005-0019/3/JNEW-005-0019_HEATHROW_AIRPORT_TERMINAL_4_DEPARTURES_2010_INTERIOR_VIEW.jpg

Closely associated with a single brand.

When things go wrong, peeps blame the brand (rightly or wrongly)

Note that T5 is associated with an airline brand and T4 is associated with an airport operator brand, not the 37 airlines using it.

Here endeth Social Psych 101.

[Author]

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