[Gin&Tonic]

Do I have an over active imagination?

I have a J class with KL in February Man-Dsp-Man, using the KL call centre I asked what availability and cost would be incurred to change the ticket to Man-Per-Man for the same dates. The flight to Dsp is KL metal from Ams with transit stop in Sin. The agents in fairness took a lot of time to help but then offered me a flight from to Dsp direct to Per with an unspecified carrier for a charge of £2200 . I can buy a return Dsp-Per-Dsp for much less , all are low cost carriers . KL also said there were no affordable options terminating Sin. As the conversation continued I just got the impression that as helpful as they were being , I was dealing with an agent for profit rather than a carrier offering alternatives. Can anyone explain or have similar experience? Thank you.

[AndrewinHK]

It sounds like you are making an unreasonable request. KLM don’t fly to Perth, yes they may have codeshares to get you to Perth but I doubt they have any codeshares from DPS, also why would they be able to reroute you from Singapore when you have a ticket with them to DPS? I think many times passengers have totally unrealistic expectations of what an airline can or should do for you, I would thank the agent for spending time even looking into this for you, rather than inferring something negative about KLM, which of course is a business, a business that’s goal is to make a profit.

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[Author]

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