[Anonymous]

[carolinemeechan]

KLM Royal Dutch Airlines

Travelling from Glasgow to Auckland via Amsterdam and Shanghai with KLM economy class.
1st Leg of Trip Glasgow to Amsterdam
KLM staff at Glasgow check-in desks were very pleasant and we didn’t have to wait in long queue. But sorry to say their information about our luggage was incorrect. We asked if our luggage would be transferred all
the way to Auckland by the air company. They said yes which is correct at Amsterdam but not at Shanghai.
Word of warning: we had only 1 hour to transfer from the Glasgow flight to the Shanghai flight. Make sure you go direct to your gate because you must go through a security bag and passport check there.

When you go down the tunnel taking you onto the plane it splits into two paths. It is signed rows 22 and above to the right. We were in row 22. My advice if you are in rows 22 to 27 is ignore sign and go left as we discovered we had to walk back through half the plane to get to our seats. If you can, avoid row 22 as middle seat has metal box under the seat in front of you so you only get half leg space for the next 11 hours.

There is not enough overhead luggage spaces on the KLM flight. We had to put our luggage under the seats in
front of us making the flight even more uncomfortable.

Before landing at Shanghai KLM staff gave us transit visas for Shanghai. After filling them out a different KLM staff member informed us that as we were transiting through Shanghai airport we would not need them. Luckily we did keep them as YOU DO NEED THEM to transit past Shanghai customs officers. We transited from terminal 1 to terminal 2 in Shanghai which took an hour only to be told by the Air New Zealand staff that KLM gave us incorrect info again and our cases would not be transfered and we would have to go back to terminal 1 to get the and bring to terminal 2.

Our turn around in Shanghai was 3 hours it took us just under 3 hours due to KLM incorrect info.

[jayjay007]

as a consequence of all this misinformation,you SHOULD complain in writing AND REQUEST COMPENSATION !

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