[PatJordan]

The “Irish Independent” (a major Irish newspaper) today published the results of a their 2017 Reader Travel Awards. Aer Lingus was voted Ireland’s favourite airline by those surveyed.

http://www.independent.ie/life/travel/travel-news/irelands-favourite-airline-our-readers-reveal-their-no1-35356058.html

Interestingly, it was felt that the higher prices (than Ryanair) represented value in terms of service delivered.

However, it must be noted that Ryanair’s customer service enhancements are being noticed by travellers too.

[AnthonyDunn]

Pat,

My comment is a genuine query rather than a snarky one. Can you (or anyone else) set out just what Ryanair’s “customer service enhancements” are?

Regards.

[PatJordan]

Anthony,

from what I have read in various newspapers, journals, etc Ryanair appear to be taking a softer approach to customer service, and trying to shed their mercenary image.

I don’t fly Ryanair so cannot quote from experience.

Sorry to be so vague Anthony.

[FDOS_UK]

Anthony

If you fly Ryanair, easyJet, Norwegian or BA, frankly there isn’t a great deal of difference on short haul.

One example of FR’s better customer service is the way they handle hand luggage that is beyond the limit of the aircraft bins.

They work out when 90 bags have been brought through the gate and then go to #91 and above in the ‘other Q’ (non-priority boarding) and advise them that there is no cabin room for their bag, but Ryanair will carry it in the hold free of charge.

This takes away a lot of the aggro out of the process and is friendly to customers who have paid for priority boarding, as well as speeding up the boarding process and getting away on time.

Customer service, for most flyers, probably means least aggro and on time departure and Ryanair are good at delivering this, consistently.

[Author]

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