Hotels using Covid as a reason not to service roomsBack to Forum
Just wondering if anyone else is experiencing hotels (in my case 3* and 4*) not servicing rooms ‘because of Covid arrangements’?
It’s happened to me twice, recently, in the UK, but not abroad.
To throw gas on the fire, the lack of servicing was not mentioned on check in and when raised, brought a response of ‘you need to request servicing, if you need it’.
Something of a Kafkaesque puzzle, blaming the customer for failing to know the uncommunicated.11 Nov 2022
Having exactly the same issues with Accor properties in Germany (this week) and France in last few months. I know that SPG used to offer points if you declined cleaning, shame these cost cutting measures aren’t rewarding the customers and now simply blamed on staffing…11 Nov 2022
Depending on the length of stay, room servicing is not really a must for me. Currently in Sweden where in my first hotel in Stockholm (2 nights), if you opt not to have your room serviced the hotel makes a donation of, I think, 200 SEK to a charity that supports abused sex workers, certainly a worthwhile cause. In Östersund (again 2 nights), the no servicing case was presented on environmental grounds which, again, I availed of. In both cases, communication and choice was very clear – no mention of COVID!!11 Nov 2022
[quote quote=1243614]if you opt not to have your room serviced the hotel makes a donation of, I think, 200 SEK to a charity[/quote]
I will gladly offer the same hotel a donation to charity (in their name) if they reduce my hotel room rate by 50%.14 Nov 2022
A lot of the issues stem from COVID but are not COVID related a lot of hotel just do not have the staff end of story.
I stayed in a 4 star property for 6 nights and at check in I was told cleaning would only be done if I request it and that I can get fresh linens from the laundry room on each floor14 Nov 2022
[quote quote=1244909]Totally agree but it would nice if this was reflected in the room rate![/quote]
All of us (I am sure) have experienced seeing the notice in hotel bedrooms asking guests to retain their towels – and more recently the bed sheets – for more than one night (“to save the environment”).
When these notices first appeared I asked every hotel in which I saw them whether they would reduce my room rate to reflect their savings on time (for the room cleaners) and laundry costs. Not once did I receive a favourable response, so I gave up asking in the end.
Do I retain the towels? Not usually. The bed sheets – yes, but for up to two or three nights only.15 Nov 2022