Getting a response from Malaysia Airlines
Back to Forum- This topic has 19 replies, 8 voices, and was last updated 7 Mar 2018
at 09:02 by JKL.
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TominScotlandParticipantHi
Does anyone know how to get an answer out of Malaysia airlines?
I have not been credited for recent flights into my BAEC account. I submitted missing miles requests to BA and received the response that the miles had already been credited to another programme. Not true!
I used the MH online tool to raise this (twice) but have not heard anything back at all. Anyone have a contact in MH who might look into this?
14 Feb 2018
at 15:30
JKLParticipantAdrian Keating is the UK regional manager, and has been known to read this forum so he may well reply himself. But if not, the email format is firstname dot lastname at malaysiaairlines dot com 🙂
Alternatively, you may or may not get anywhere by calling customer services (tends to be a bit hit and miss in my experience) but if you want to try it’s 033 0365 0080.
Good luck!
14 Feb 2018
at 17:42
AdrianParticipantHi Tom,
Feel free to send the details of your flight directly to me at the below e-mail address and I will look into it for you. Please also forward the previous correspondence you have had to try and get this fixed and I will address that also.
Apologies for the lack of response you have received so far.
Best regards
Adrian[email protected]
Regional Manager – UK, Europe & North America15 Feb 2018
at 14:12
AdrianParticipant@ K1ngston, I won’t wriggle or squirm at the thought of speaking with you or any of our customers (without customers we don’t have an airline). I would be happy to meet with you or discuss over the phone some of your issues. Feel free to contact me on my e-mail below.
Many thanks
Adrian[email protected]
Regional Manager – UK, Europe & North America15 Feb 2018
at 14:16
AdrianParticipant@rferguson; We are scheduled to re-open the new satellite lounge on Tuesday 20th Feb @ 0500. 🙂
16 Feb 2018
at 06:55
canuckladParticipantHi Adrian –Just a quick acknowledgement and praise to you. Very, very rarely do we see someone from a company that’s taking a bit of a bashing on here, being pro-active and intervening to find a resolution –Refreshing to see — And without sounding patronising – Well Done.
16 Feb 2018
at 11:04
AdrianParticipant@canucklad; thank you for your message, much appreciated.
We have a huge focus on the customer experience and we will continue to improve key areas such as the lounges, catering, on-board product and customer service to ensure we deliver a memorable experience for all the right reasons. We have areas to improve and will continue to work on them, in the meantime I welcome the feedback.
I hope you have a good weekend and for those of our guests reading this and celebrating Chinese New Year; Gong Xi Fa Cai.
Best regards
Adrian16 Feb 2018
at 15:12
rfergusonParticipant[quote quote=851644] @rferguson; We are scheduled to re-open the new satellite lounge on Tuesday 20th Feb @ 0500. ?[/quote]
Hi Adrian, just to echo the other posters thoughts, thankyou for coming on here.
I was passing through KUL at 16:00 today and was very much looking forward to visiting the new lounges. Alas, they are still all boarded up with no further information. I asked one of the staff in the regional lounge what’s going on and her reply was ‘I don’t know. I think it will maybe open Thursday’.
Do you have any more information on this?
Many thanks, RF
20 Feb 2018
at 12:05
TominScotlandParticipantLikewise, Adrian
Thanks for your personal response to my queries.
21 Feb 2018
at 07:15 -
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