Easyjet price promise

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This topic contains 12 replies, has 8 voices, and was last updated by  AnthonyDunn 3 Apr 2016
at 13:39
.

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  • Anonymous

    onajetplane
    Participant

    My guess is that Easyjet’s price promise is not so well known given they definitely do not advertise it… and moreover when you call their call centre to ask about it, frequently their own staff are not sure what you are asking about.

    But hidden within their terms and conditions (Article 26) is a “price promise” whereby they will issue you with a credit note for the difference of any fare which you bought which is subsequently offered at a lower price at a later date. It is surprising how often this happens (especially if you are booking far in advance).

    Aware that this will only have relevance to the minority of readers on this forum, but every penny counts, so just thought I would flag it up! I have done it numerous times with much success.


    superchris
    Participant

    this would be interesting however the clause also goes onto say that….The only exception to this “price promise” is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight.’

    Now unless Im going mad, easyJet bringing in a lower fare after you have booked your flight as part of a promotion is the only reason this clause would ever be of any use??!!


    onajetplane
    Participant

    The reality is, what they mean by “promotional fare” is on the few occasions per year when they offer a sale and promotional fares are highlighted in yellow (they are not ryanair so these sales do not happen very often). Albeit in these ‘sale’ instances then you would not be eligible to avail of this offer, but on personal experience, if you are booking advance fares on easyjet then it is still worth periodically checking the fare (outside these promotional yellow periods) as you would be surprised how often they drop the fare closer to the departure date…


    MartinJ
    Participant

    I’ve seen it happen (price drop even without a sale) . It must have been back in 2005 when I received an 8 pound 50 travel voucher.


    Xuluman
    Participant

    That’s some good info.

    They do vary prices constantly according to a historic load factor model. I.e 6 months before a flight, they should have sold X amount of seats. 3 months before they should have sold Y amount etc.

    They adjust the price up and down to keep to their ideal model.

    You then have a young bunch of ‘graduates’ in the hangar fine tuning specific flights to squeeze extra revenue where they can as well as experiment on the reaction to demand to put into future pricing models.

    So I’d expect you can hold them to the price promise more often than you think, although maybe not to a great extent.


    onajetplane
    Participant

    I just availed of the offer again for a flight in October – granted the voucher isn’t much but it will cover the cost of a checked bag for a future trip.


    mkcol74
    Participant

    I’m sure there’s an app or website that tracks the price of a flight you’ve booked & will alert you if it has fallen, I’m just damned if I can remember what it’s called.
    It might be http://www.tripit.com


    LuganoPirate
    Participant

    Since the price of the ticket changes every day, and then maybe 10 times in a day, you’d have to be constantly checking. For the sake of maybe a tenner, I’m not sure I could be bothered.


    MartinJ
    Participant

    Tried to hold them to their price promise but was told that “without a screen shot of the lower fare we are unable to process your request”. I replied saying that surely Easyjet have a record of their historic prices but they came back saying there was nothing they could do for me unless I had a screen shot of the Easyjet website showing the new, lower price. What a joke. What’s the point of a price promise if you are making it artificially difficult to claim?


    LuganoPirate
    Participant

    Mrs. LP booked two return tickets MXP – MUC a day before travelling for € 100 each including seat selection etc. A week earlier they were priced at € 180 each.

    Other than that I guess the airline business is much like the consumer business. You see that newly released 75″ HDTV and want it now, paying perhaps £5,000 only to see it on sale 3 months later for £3,500. So if you want the security of getting a seat you book and pay early, if you want to take a chance on it being cheaper (or not) you wait and hope for the best.


    AnthonyDunn
    Participant

    @ LuganoPirate – 03/04/2016 09:13 BST

    I thought that it all revolved around the the airline’s revenue management system which plots a certain profile of bookings by a certain point and then increases/decreases fares depending upon whether the number of bookings (and yield) is above or below the profile. Others will know better than me just how flexible/dynamic (sophisticated?) such revenue profiles are.

    Beyond that, I have now come to expect (on everyone’s favourite plaything) that intra-Europe Business Class fares are frequently cheaper than Economy fares (assuming that you are after a full FFP fare). This is all part of the fun I get in attempting to game airline pricing schema!


    Twells1961
    Participant

    Earlier in the year I booked 4 flights from MAN to Madeira with Easyjet and noticed last week that the price had halved . I called up the Easyjet customer services team to find out about their price promise. To my surprise I got through quickly, the lady was more than helpful and I ended up with an Easyjet flight voucher for £400 – very happy !

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