[SimonS1]

Interestingly on the Aurigny substitution I mentioned earlier there was an announcement from someone who described herself as the ‘Aurigny representative on the flight’.

Perhaps monitoring the service.

[Rferguson2]

SimonS1 yes it is common for the leasing airline to have one of their own crew onboard a leased airlines flight to have a brand presence as well as to answer any customer questions and help the wet lease airlines crew out with the inflight service (from an advisory perspective).
They will not operate as crew however (they are unable to from a regulatory perspective) so will normally have a seat blocked in the cabin and be referred to as a representative.

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SimonS1, cwoodward

[cwoodward]

This may interest some and perhaps AndrewinHK as it outlines that serious problems (evidence) with commercial airframe fatigue exist.

“A world-wide survey of serious aircraft accidents involving airframe fatigue fracture has been carried out (2022).
The study includes not only fatal accidents, but also those in which the damage to the airframe was substantial or greater. A total of 1885 accidents were identified as having fatigue fracture as a cause or related cause, these accidents resulted in 2240 deaths.”

The above included ALL fixed wing passenger commercial aircraft military and civilian and many of the accidents would clearly have involved smaller military aircraft.

There is a huge amount of information available on the internet on the subject but most is way beyond my understanding.

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AndrewinHK

[superchris]

So pleased to report that my flight back from CPH passed without incident on DAT. In terms of on board though…

* Despite what looked / smelled like brand new seats, so so uncomfortable with charter airline type legroom (many business class passengers, particularly a number from the US queried multiple times if this was business class).
* No wifi, menus coat hook or on board wardrobe
* The staff were excellent though and the food was very good indeed (no menus)

On balance though, I do wish Id cancelled the return on gone on a true BA flight. From an onboard comfort perspective though, you do question whether BA should just have cancelled these flights, or perhaps keep this aircraft on just one route rather than spreading the chaos randomly all over their network

As a side issue, flight out was a brand new NEO with the new Club offering – very nice indeed although food and service shocking – no menus as they’d run out of paper apparently (!)

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sparkyflier

[cwoodward]

-so not exactly a Business class experience superchris.

Is BA these days even able any sort of reasonably competent service that can be relied on with any degree confidence to be delivered – I suspect not

Serous and ongoing IT issues
Difficult customer service attitude
Deep seated cabin crew attitude problems
Often seriously poor food.
Downgraded 1st class product
Poor cabin service more often than not.
Lack of aircraft resulting in being unable to offer the service or seating paid for.
Second rate lounge at out-ports.

I used BA frequently for business on inter European and to US travel for many years.
After shocking poor service and cancelations we gave up on the airline about 15 years ago.

We have tried to use then since twice for family travel the past 6 years. Both experiences were unmitigated disasters-

The first flight our bags were not loaded -3 days on holiday with out bags in not a nice experience. No apology.

The second flight was cancelled without any notification at all (even the first class LHR check-in were unaware of the cancellation)
This left us stranded in London unable to get to Amsterdam for our CX flight back to HK. BA offered not assistance what-so -ever.
Cathay came to the rescue re routing us without charge out of LHR direct to HKG (we were on J class redemption tickets)

I am still sad at not being able to trust or travel with my ‘home’ airline that served me so well in the past but never again -Lufthansa group gets our business for European travel these days – not in any way ‘special’ and the wrong alliance for me but they deliver 99% of the time

.

[superchris]

There was of course a free middle seat and the service catering was good, but that besides, the onboard comfort was as bad as Ive experienced on any aircraft in my entire travelling life.

Poor decision from BA. If they dont have the staff / planes, they should just cancel flights or perhaps fly as all economy?

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sparkyflier

[Author]

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