[Bullfrog]

I am a fan of BA, but this simple incident nearly added insult to injury.

On checking my flight for Sunday September 15 I was offered an upgrade for €89 to Club Europe.

The system took my details & then gave me an error message.

I called BA, and the telephone assistant told me that these things happen. Limited availability etc .. I thought that is no way to run a business.

I politely asked to speak to a Manager. I thought I’d have no luck. He went on to say that these things happen, and he would do his best to see if the offer was still available. I asked him why he would have more luck than his colleague, and he pointed out that he could over ride the system, if seats were available.

He did a great job .. told me a seat two seats were available.

He took my payment, confirmed the transaction went through, and without asking, he offered me an additional 2000 avios.

Well done that Manager .. ! .. well done BA !

4 users thanked author for this post.

ImissConcorde, DerekVH, PhilipHart, MartynSinclair

[norbert2008]

I have had the same LGW – Faro upgrade gone then not helpful manager too.

[CathayLoyalist2]

That manager has probably been fired for showing initiative a word that you don´t often find in the same sentence with the words “British Airways”

[Author]

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