I take back my earlier cynicism about your father. I recently had a serious delay with TAP which has resulted in a 261 claim. All now agreed with TAP, but not yet paid, unlike TUI!
Yesterday I received an e-mail looking to come from TAP, with correct e-mail address, which said:
“Sir/Madam
During your last flight with TAP portugal, our system detected that your last flight was delayed,
you are eligible to receive compensation.
Amount : EUR 139
Kindly follow the procedure to receive compensation for flight delay”:
The link gave an Amadeus PNR number which I looked for in my booking history, but was not there. The error of portugal, not Portugal, also alerted me. It was a true PNR 6 digit number.Today, using a public computer, I followed the link and it was a “phishing” style link.
You’re talking about refund that all companies do pretty quickly, but when it comes about UE laws compensation BA and others (Swiss for example) do everything to not pay what they have to. And in those cases third parties were for me very efficient.
