Avios part-pay

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This topic contains 2 replies, has 2 voices, and was last updated by  nevereconomy 13 Feb 2018
at 19:39
.

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  • nevereconomy
    Participant

    Be very careful using this procedure as I am now told by the EC people that I will not get my AVIOS redeposited on a part-pay as the ticket in question was non-refundable. Of course I have always got them back in the past, but someone in the far away EC call center assures me this was incorrect.
    BTW does anyone have any tips on the phone option to choose to avoid being sent there..?


    capetonianm
    Participant

    I have sometimes managed to reach a North American call centre by calling late at night and dialling the USA number. This invariably results in a better experience than with the Indian call centres.

    As an aside, I had to ring Alitalia the other day. Dialled the North America number and the call was answered in Albania – and he actually introduced himself by saying he was in Albania. He was extremely well spoken , polite and efficient and solved the problem which the European call centres had not been able to resolve. I know this is off topic and I’m throwing it in only to illustrate the point about calling North American numbers.


    nevereconomy
    Participant

    Did some digging and India was correct – so if you think there is any chance you may not travel and the ticket you are purchasing is non-refundable,do not waste your Avios ..

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