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- The Club
- Tried & Tested
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- Tried & Tested
Terrible, avoid this airline at any cost. They sell you flights with connections but if they delay one of the trips they don´t take any responsability for making you reach the next connection. We used this airline to go from Santa Cruz, Bolivia to London Gatwick via Madrid. We had an emergency landing but we were told that we on Madrid we will receive help to make us reach our next connection.
When we arrived in Madrid, the girls of Air Europa knew nothing so ended up running to reach the next gate and arriving there only to receive a “Gate closed” sign, if they were responsible for the delay they could have communicated with the gate to make them wait for us. We had to wait almost 8 hours in the airport with no food voucher or anything. And to make things worse, on the way back the flight from Gatwick was delayed as well, when we reached Madrid nobody helped us from the airline, the security gate was closed (it was a midnight flight) and there was nobody from the airline who could help us, we did reach our trip eventually, but Air Europa doesn’t care at all about connections even if it is their fault, they don´t take any responsibility nor do they make any effort to help you reach your flight connections. TERRIBLE!!! worst airline I’ve ever been too!!!
This is an interesting review and thank you for sharing it. Frankly good reviews of UX do not seem common, and now that Iberia is staging a “comeback”, UX will need to really improve and become more organised and customer focused, otherwise passengers will start trying Iberia again or AirFrance KLM which is significantly increasing their South American network.