Aer Lingus Aer Club: excellent response to Coronavirus crisis.

Back to Forum
Viewing 4 posts - 1 through 4 (of 4 total)

  • PatJordan
    Participant

    This morning, hot on the heels of Tom’s update, I received the following email from Aer Club:

    Dear Patrick,

    We hope you and yours are keeping safe and well. Your continued loyalty and support is really appreciated as we navigate unprecedented challenges during this extraordinary time.

    As a thank you from all of us, we’d like to give you 200 bonus Tier Credits.

    We know that your opportunity to fly with us may be limited in the coming weeks, so these Tier Credits will help you maintain Platinum status or progress to Concierge this anniversary year. Your bonus Tier Credits will be automatically credited to your account shortly – we’ve got you covered.

    If your tier status expired in March and these Tier Credits would have maintained your tier, we will review your account on this basis within the next few days.

    A few hours later I received a follow up email:

    Dear Patrick,

    We’re delighted to tell you that your travel with us means that you’ve retained your Platinum membership. Your new Platinum membership pack is on the way to you. In the meantime, you can avail of your travel benefits by logging into your AerClub profile via the Aer Lingus app when you’re at the airport!

    Not only are Aer Lingus to be commended for taking this initiative, but for the speedy manner in which it was implemented.

    I, for one am very impressed. Well done Aer Lingus.


    onajetplane
    Participant

    Interesting blog on how Aer Lingus are also bringing in emergency supplies from Beijing: https://blog.aerlingus.com/our-critical-supply-operation-between-dublin-and-beijing-is-up-and-running/


    PatJordan
    Participant

    Further email received from Aer Lingus today:

    Dear Patrick,

    As you know we contacted you in April to let you know that we had awarded bonus Tier Credits to your account, now we are delighted to let you know that we have even more good news about your AerClub membership.

    As Aer Lingus starts to fly again to some of your favourite destinations, we wanted to make sure that you continue to enjoy the benefits of your Platinum tier. We are extending Platinum memberships that were due to expire between 01 Jul 2020 and 31 Jul 2021 by an additional 12 months.

    Your Platinum expiry date is 31 May 2021 and we will be extending this to 31 May 2022. Any unredeemed benefits have also been extended to the new expiry date. Tier Credits will reset to zero on your next anniversary date as per our normal terms and conditions.

    You don’t need to do anything. We will send you an updated card over the next few weeks with an extended expiry date of 31 May 2022.

    We look forward to welcoming you on board again soon.

    A very unexpected and welcome development from Aer Lingus. Well done to all concerned.

    Stay safe everyone,

    Pat

    2 users thanked author for this post.

    SimonS1
    Participant

    Impressive stuff.

Viewing 4 posts - 1 through 4 (of 4 total)
You must be logged in to reply to this topic.
Business Traveller April 2020 edition
Business Traveller April 2020 edition
Be up-to-date
Magazine Subscription
To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below
Polls