Aer Lingus Aer Club: excellent response to Coronavirus crisis.

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  • PatJordan
    Participant

    This morning, hot on the heels of Tom’s update, I received the following email from Aer Club:

    Dear Patrick,

    We hope you and yours are keeping safe and well. Your continued loyalty and support is really appreciated as we navigate unprecedented challenges during this extraordinary time.

    As a thank you from all of us, we’d like to give you 200 bonus Tier Credits.

    We know that your opportunity to fly with us may be limited in the coming weeks, so these Tier Credits will help you maintain Platinum status or progress to Concierge this anniversary year. Your bonus Tier Credits will be automatically credited to your account shortly – we’ve got you covered.

    If your tier status expired in March and these Tier Credits would have maintained your tier, we will review your account on this basis within the next few days.

    A few hours later I received a follow up email:

    Dear Patrick,

    We’re delighted to tell you that your travel with us means that you’ve retained your Platinum membership. Your new Platinum membership pack is on the way to you. In the meantime, you can avail of your travel benefits by logging into your AerClub profile via the Aer Lingus app when you’re at the airport!

    Not only are Aer Lingus to be commended for taking this initiative, but for the speedy manner in which it was implemented.

    I, for one am very impressed. Well done Aer Lingus.


    onajetplane
    Participant

    Interesting blog on how Aer Lingus are also bringing in emergency supplies from Beijing: https://blog.aerlingus.com/our-critical-supply-operation-between-dublin-and-beijing-is-up-and-running/

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