Accor launches luggage service with start-up Alltheway

14 Jun 2023 by Hannah Brandler
Hand luggage at the airport. Credit: iStock/Ralf Geithe

Accor has partnered with French tech start-up Alltheway to transport guests’ luggage from Paris-based hotels to Paris Charles de Gaulle airport.

While there are plans to roll out the service internationally in late 2024, it is only active in the French capital at the moment.

As of June 5, guests can use baggage check-in kiosks at Novotel Paris Centre Tour Eiffel, Mercure Paris Montparnasse Pasteur, Paris Montparnasse, Novotel Paris Est and Pullman Paris Centre Bercy.

The bags are then collected from the hotel and transferred to Paris CDG, where they are loaded onto the aircraft.

Ahead of arriving at the hotel, guests must choose a ten-minute time slot on the Alltheway website and the location for their luggage check-in.

This must be done at least four hours before their flight departure, though bookings can be cancelled or amended free-of-charge, up to two hours before the drop-off slot. The service costs from €25 for the first bag, and €10 per additional bag.

The service is also available at four event hubs in the French capital – Parc des Expositions Villepinte, Le Bourget, Paris Expo Porte de Versailles and Palais des Congrès – which would be of particular use to business travellers attending meetings and events.

Travellers will be able to track the progress of their bags throughout their journey using the Alltheway app, and the service has a unique security system approved by France’s civil aviation authority DGAC.

Accor says that it will be able to offer the service during major upcoming events in the French capital, such as the Rugby World Cup this September and the Paris Olympic and Paralympic Games in August 2024.

See a video of how it works below:

Damien Perrot, global chief design, technical services and innovation officer for Premium, Midscale and Economy Brands, Accor, commented:

“We are very pleased to successfully implement this new service with Alltheway. It is based on trials conducted in recent months by Accor, Alltheway and various partners. The Group wants to continue working with innovative companies in order to offer its customers a genuine hospitality ecosystem”.

Created in 2022, Alltheway has so far raised a total of €1 million in seed funding, which includes investment from  Accor. The start-up was created in 2022 by Emilie Gazeau, Julien de Colfmacker and Anouar Zbaida, who commented:

“We developed Alltheway based on a simple belief – baggage is a constraint and a source of stress for travellers. Removing this restriction allows us to rethink mobility – favoring more sustainable modes of transport, improving intermodality and therefore helping to reduce carbon emissions.” ;

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