Singapore Airlines (SIA) and Silkair customers can now transit through Changi Airport from Milan to any destination in the SIA Group network currently operated by SIA, SilkAir or Scoot, the SIA Group said in a statement posted on its website.

Singapore began allowing passengers from select cities to transit through Changi Airport in June when the city-state began easing its partial lockdown measures, also known as its circuit breaker measures.

Other cities approved for transit flights through Singapore include Copenhagen, Paris, Hong Kong and Tokyo (Narita). A full list of all the latest cities approved for transit flights through Singapore can be found here.

The carrier says transit flights are only for outbound journeys. Passengers will not be able to transit from other points in the SIA Group network through Singapore into these cities.

The airline also says that transit time in Singapore should not exceed 48 hours.

Booking a flight

SIA says passengers should book the full journey on one ticket, instead of splitting it up into separate tickets. They should also make sure that they meet the entry requirements for their final destination.

Transfers in Singapore are only allowed on flights between airlines within the SIA Group (Singapore Airlines, SilkAir and Scoot). Transfers to and from flights operated by other airlines are currently not permitted, says the airline.

Transiting at Changi Airport

According to the SIA website, transit and non-transit passengers will be kept apart at Changi Airport for health and safety reasons.

When passengers transit through Changi Airport, they will be given a wristband, which indicates their access to the designated transit holding area.

“They should not remove the wristband throughout the time they are in the transit holding area,” says SIA on its website,

According to the airline, if the transit time is less than 75 minutes, customers will be ushered directly to their boarding gate, but if the transit time is more than 75 minutes, passengers will be ushered to a designated transit holding area at their departure terminal before boarding their connecting flight. Customers will not be able to make any stops along the way, and will have to stay within the transit holding area at all time, said SIA.

Facilities in the transit holding area will include complimentary WiFi, food kiosks, vending machines, restrooms, a smoking room, and “a snooze corner”.

PPS Club members, suites, first class and business class transit passengers will not have access to the SilverKris Lounge (business class) at Changi Airport Terminal 3 “due to the regulatory requirements”. They will be invited to a “premium waiting area” in the transit holding area instead, and complimentary food and beverages will be provided at this premium waiting area, according to SIA.

When it is time to board, transit passengers will be ushered in groups from the transit holding area directly to the boarding gate. They will be invited to board the aircraft first, followed by non-transit passengers.

SIA said there will be dedicated seating zones on board the aircraft to separate the transit and non-transit passengers. Passengers “should remain in their designated zone throughout the flight”.

Upon arrival, non-transit passengers will disembark first followed by transit passengers, SIA added.