Lufthansa Group to change Credit Card FeesBack to Forum
Anonymous10 May 2016
The Lufthansa Group will be changing credit cards fee from the current flat rate of £5 to a percentage of 1.65% up to a maximum €25 / £20 / CHF30. This will happen by the end of the month.
Not content with adding on a GDS charge for agencies – now clawing more back from credit card fees from all customers as well (and Business Customers will be disproportionately hit again).
Let’s see if IAG / AF/KL follow shortly behind on this.10 May 2016
Thanks for alerting us, Tim.
It doesn’t come as a surprise because the LH Group have higher service fees for passengers who book their flights in mainland Europe.
So it seems the UK is now catching up.10 May 2016
I find this charge one of the most pernicious there is, and I wish government would ban it. I can choose to pay or not for so many extra things such as seat selection, extra baggage etc, but not the cc charge. I have no choice. I can’t even pay by bank transfer to avoid the charge and this is what I find so wrong.11 May 2016
To add insult to injury LHG are calling it an Optional Payment Charge. I appreciate you can pay via a bank transfer but in reality how many people nowadays do this. The charge applies to all tickets where travel commences in the UK, Belgium, Germany, Finland, Ireland, Netherlands & Switzerland.12 May 2016
Does the fee apply to debit as well as credit cards? I have advised a client of mine to charge an e1.50 charge minimum or 1.75% (whichever is the greater) for all purchasing using a credit (not debit) card. Am also discussing with them the pro,s and cons of not accepting Amex at all. The charge will just about cover the processing fee and risk associated with accepting credit cards. I can understand LH doing it if working on low margins where the fee’s the business has to pay to accept the transaction can be more than the profit made. Obviously any business working on such low margins is in a precarious position, as is in the case I am working with that happens to be a public sector business.12 May 2016
It is called an optional payment charge, but in Switzerland you can only pay it with a post office account, which I don’t have. So it’s not at all optional!12 May 2016