Most inane security questions asked…
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at 03:21 by stevescoots.
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MartynSinclairParticipantToday on my travels was a bad day for ATM cards and me. For some reason, by my VISA cards, different providers were both blocked, after both having been used on this trip. Online banking checked, all accounts were well in credit, neither bank would accept an email, so out comes the mobile.
After passing the initial security with relative ease, on both occasions it was necessary for me to speak to a second department. This is where it got STUPID. More questions, in fact the questioning, got so silly, with the second bank (after 6 different and obscure questions) that I put the phone down and within 30 seconds I have a text saying “CARD CANCELLED”!! Managed to switch all funds over the first bank, thankfully…
So for this Friday’s humour, what are the most inane security questions you have ever been asked….. here are my two for starters.
1. On a bank account going back over 20 years….”Please may I have the exact date, you opened the account” – I queried whether the person seriously expected me to recall a date over 20 years ago. The answer….”we take security very seriously”
2. A further question – “can you confirm when and where was last service station where you used your card. I actually roughly knew which motorway and junction number… but failed the test as I didn’t know the actual name of the service station…
I am sure there are sillier questions to these……………..
Happy weekend everyone…
12 Dec 2014
at 15:29
PeterCoultasParticipantMartynSinclair: Welcome to the new world of “SECURITY”
This happens all the time but the security won’t help if you use someone like Western Union – they will need all your details but will not ask anything effective to confirm the identity of the person collecting the payment !
Equally if you use email and happen to log in to your account (for example, hotmail) from a hotel they will say “unusual activity…please fill in ….loads of details…and we will get back in 24 hours”….USELESS as by then you will be elsewhere….
(Interestingly Hotmail think an Accor hotel in the UK is in France…!)
Thanks Mrs May and the other idiots….
12 Dec 2014
at 16:05
PhilipHartParticipantAccor’s computer system is probably located in France – or at the very least their network “surfaces” in France – and therefore has IP Addresses which appear to come from geographical France.
12 Dec 2014
at 16:29
TimFitzgeraldTCParticipantI once got asked to provide the Password for my O2 account when I called through. I politely explained that I had never been asked before for a Password and didn’t have one set up. Refused to speak to me and cut me off – so had to call back and speak to someone else after passing normal security. They explained that indeed I didn’t have a password set up so couldn’t have answered the question and would I like to set one up – 2nd person slightly stunned and couldn’t be more helpful.
12 Dec 2014
at 16:41
PhilipHartParticipantIf a company is storing passwords “in the plain” such that an employee can see your password, then that is a mahoosive security no no, and you should close your account down immediately!
12 Dec 2014
at 16:50
TimFitzgeraldTCParticipantI think it was a Phone password that they asked for. But either way wasn’t impressed. It was a while back.
12 Dec 2014
at 17:26
PeterCoultasParticipantPhillipHart:
I’m sure U R right…but why do they need to block entries to accounts if they are incapable of working out where people are…
equally why can us punters find it so difficult to access fares from countries other than the UK….would have loved to get the recent SIA fares from aussi
12 Dec 2014
at 17:49
PhilipHartParticipantOftentimes there are legal reasons why only people within a certain geography can access certain sites. Typical examples would be the National Lottery or BBC.
And using the IP Address is a good first level mechanism to identify possible inappropriate access. However, more often than not this is the only mechanism used, resulting in the situation you describe with Accor 🙁
To circumvent such problems, you could access the sites through a proxy server based in the correct geographical location.
So, for example, when we are in S France, and SWMBO wants to watch Eastenders – heaven forfend – she accesses it through our proxy server which has a “UK IP Address”. As far as dear old Auntie is concerned, we are watching it from within UK. Hence no moaning from the missus. Happy Days.
All you need is access to a proxy server running in Oz – there are plenty of publicly accessible ones available, which google can help you find – and you will get the fares you desire 🙂
12 Dec 2014
at 18:09
BA4everParticipantI was once asked for the number of the passport I had when I opened the account (I don’t have a Greek ID so I use my passport). I had kept it and I gave it but the person on the phone was stupid enough to input it where they should input my current passport.
The account and card was blocked but I wasn’t informed!!! He told me to “go to the bank at my earliest convenient” but he didn’t explain that until I went I wouldn’t be able to use my card.
I had to use the card, realise that there was a problem and then they told me that it was blocked because of this and that reason. Needless to say, I said goodbye to that bank…12 Dec 2014
at 18:24
BAfanaticParticipantNo daft questions but I’ve been daft – I was once asked by the bank (on the phone) to confirm my home phone number. My mind went blank and I couldn’t remember it, said so, and then called out to my wife across the room and asked her what it was – you can imagine the bemused look I got back from her.
The bank immediately terminated the call and wouldn’t talk to me when I phoned back.
12 Dec 2014
at 19:43
DavidGordon10ParticipantA follow-up to the point about passwords being stored or repeated “en claire”.
A certain academic publisher runs a couple of journals for which I referee papers. The refereeing request comes with a sentence saying “your username is XXXX and your password is YYYY”! No care about whether or not you had used one of the passwords you use for more serious things like bank cards and so on.
The only recourse was to go into their “change password” routine and set up a new password.
I chose “nameofpublishinghouseareabunchofcompletew*nk*ers”
Not only was this accepted (despite its length) but I also have the satisfaction of it being played back to me every time they want me to referee something new.
12 Dec 2014
at 21:42
LuganoPirateParticipantI’m wondering if this was a worldwide problem Martyn? Checking out of my hotel yesterday my card was refused as was the card of an American lady checking out at the same time. The hotel knows me very well so were happy to let me leave knowing I’ll transfer the money to them.
Personally I can’t think of any dumb security questions asked of me but often find the ones asked are too simple.
13 Dec 2014
at 07:26
canuckladParticipantTim, your password story reminded me of an incident a few years back,strolling through our London office I passed one our agents talking to a customer and I could hear distinct tone of frustration in his voice. On my way back he was now embroiled in a ” Yes there is-No there isn’t ” argument with the customer.
I stopped and asked what the problem was, “This idiot, insists he didnt put a password on his account, and there is a password” he exasperated. I glanced at the screen that held the all important access key and in the box that contains the password, there was indeed a word…………………”Declined”
And as I’ve mentioned previously on the forum, re-enforces my opinion that the education system is letting down our youth.
And, like most of us, it’s the further security questions that get me into trouble , normally asked when you can’t remember your password. My favourite is 1st school or favourite teacher. So I failed when asked about my school, I got James Whiteside right, but was told that wasn’t correct , and my own little yes/ no argument ensued, up to the point where I lost my patience and screeched out like a cat chucked into a bath ” Look ,I know I went o James Whiteside Elementary School up until Grade 7, then I went to junior high. With a voice of incredulously , she says I’m now able to access your account….thank you sir.
13 Dec 2014
at 09:53 -
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