Whilst feeling very sorry for the disabled chap I am with with Ahmrbond. Yes, there is very little one can do at the time it happens.
However, a great business would have been PROACTIVE into reaching out to Ahmrbond with a gesture. It’s things like this that (for me anyway) instill loyalty to an airline or a hotel or whatever. Yes, bad thinks can happen during the journey but how it’s dealt with afterwards is paramount.
Unfortunately so many (even so called premium) brands just don’t care once they have taken your money. Well it’s not a directly ‘I do not care’ but they farm out the work to people in a far away destination that are not empowered to do anything except send a template ‘i’m sorry’ letter out.
I had recent dealings with Hilton Customer Service that were just so comically bad I was close to giving up.
